Commercial Lines Account Manager, SME

HUB International; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading insurance brokerage in Toronto is seeking an experienced Commercial Lines Account Manager to manage client accounts, ensuring client satisfaction and effective communication with insurers. The ideal candidate will have a RIBO license and experience in a commercial risk setting. This role offers competitive compensation and a supportive work environment that values professional growth.

Benefits

Competitive compensation package

Flexible working arrangements

Robust benefits package

Career advancement opportunities

Professional licensing reimbursements

Exclusive discounts on insurance

Supportive work culture

Qualifications

• Must hold a RIBO license.
• Experience in a commercial risk setting is preferred.
• Ability to deliver positive customer experiences.

Responsibilities

• Manage a book of business with a focus on client satisfaction.
• Negotiate coverage and prices with insurers.
• Advocate for clients during the claims process.

Skills

Time management

Organization

Client-focused

Interpersonal skills

Communication skills

Responsiveness

Adaptability

Education

RIBO license

2+ years of industry experience

Job description

About The Role

We are looking for an experienced Commercial Lines Account Manager with strong time management and organization skills to support our Small Medium Enterprise (SME) team. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an ideal role for a team player who is detail-oriented and enjoys working with people, committed to delivering results on required deadlines.

What You’ll Do

• Service and Sales – Meeting new and existing clients’ needs, including quotations, premium adjustments, endorsements; accepting and processing online quotes.
• Be accountable for a book of business; Function as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships.
• Negotiate with insurers for coverage and prices that meet the client's needs.
• Handle renewals, monitor the processing of policy documents, binders, certificates, and billings.
• Ensure Account Receivables are collected in a timely manner.
• Prepare and monitor insurance submissions, proposals, and summaries of insurance (when required).
• Advocate for clients during claims process; Engage claims team on critical claims matters.
• Fulfil new business growth and client retention.
• Support and promote cross-sell / up-sell initiatives.

Qualifications and expertise that pave the way for Success

• RIBO (Registered Insurance Broker of Ontario) license required
• Typically, 2+ years of industry or product line experience, preferably in a commercial risk setting
• Client-focused with the ability to deliver a positive customer experience
• Professional interpersonal and communication skills, both written and verbal
• Practical organizational and time management skills
• Responsive with a sense of urgency and ability to adapt to changing priorities
• Self-started with a genuine passion for new business and opportunities to close sales
• Team player with the ability to work collaboratively with internal and external stakeholders and clients

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities.
• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Comprehensive Benefits: Access a robust benefits package, including company-matched RRSPs, designed to support you and your family.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Culture and Belonging: Our Commitment

At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: Negligible

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail] . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.