Commercial Lines Account Manager, SME

HUB International; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage in Ottawa seeks a dynamic Commercial Lines Account Manager to manage a book of business and ensure client satisfaction. This role requires a strong team player with 2+ years of experience in the industry and a RIBO license. The successful candidate will negotiate coverage, handle renewals, and advocate for clients during the claims process. Competitive compensation, professional growth opportunities, and a supportive culture are offered.

Benefits

Competitive compensation package

Flexible working arrangements

Robust benefits package

HUB-sponsored training programs

Professional licensing support

Special discounts

Qualifications

• Typically, 2+ years of industry or product line experience; exposure to commercial risks preferred.
• Strong customer service focus with the ability to deliver positive customer experiences.
• Professional communication and strong interpersonal skills.

Responsibilities

• Manage an assigned book of business and ensure client satisfaction.
• Function as one of the primary points of contact on accounts.
• Handle renewals and monitor the processing of policy documents.

Skills

Client-focused solutions

Customer service

Negotiation

Time management

Microsoft Office Products

Education

RIBO license

Insurance designation (CIP, CAIB, etc.)

Tools

EPIC

Job description

Join to apply for the Commercial Lines Account Manager, SME role at HUB International

Overview

HUB continues to grow and is seeking a dynamic Commercial Account Manager. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an ideal role for a strong team player who is detail-oriented and enjoys working with people, with a commitment to delivering results on required deadlines.

What You’ll Do

• Service and Sales – Meeting new and existing clients’ needs, including quotations, premium adjustments, and endorsements; accepting and processing online quotes.
• Be accountable for a book of business; function as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships.
• Negotiate with insurers to secure coverage and pricing that meet the client’s needs.
• Handle renewals and monitor the processing of policy documents, binders, certificates, and billings.
• Ensure accounts receivable are collected in a timely manner.
• Prepare and monitor insurance submissions, proposals, and summaries of insurance (when required).
• Advocate for clients during the claims process; engage the claims team on critical claims matters.
• Fulfill new business growth and client retention.
• Support and promote cross-sell / up-sell initiatives

What You’ll Need For Success

• RIBO (Registered Insurance Broker of Ontario) license required
• Typically, 2+ years of industry or product line experience; exposure to commercial risks preferred
• Experience delivering client-focused solutions based on customer needs (Sales and Service).
• Strong customer service focus with the ability to deliver positive customer experiences.
• Professional communication and strong interpersonal skills
• Self-starter and strong team player able to work within Production and Service teams
• Practical organizational skills and time management
• Working knowledge of Microsoft Office Products (Word and Excel)
• Ability to learn and understand new systems quickly; EPIC fluency is an asset
• Currently holding or working towards an insurance designation, such as CIP, CAIB, etc. is an asset

Benefits and Advancement

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities.
• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Comprehensive Benefits: Access a robust benefits package, including company-matched RRSPs, designed to support you and your family.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Culture and Belonging

At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, please let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

Service : Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively involved in local initiatives, reflecting our commitment to giving back and making a positive impact.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

Department Account Management & Service

Required Experience : 2-5 years of relevant experience

Required Travel : Negligible

For accessibility, contact [e-mail] regarding accommodations during the recruitment process. This address is for accommodation requests only; do not use it to inquire about application status.

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