Commercial Lines Account Manager, SME

HUB International; London; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading insurance brokerage in Ontario is seeking an experienced Commercial Lines Account Manager to manage client accounts and ensure satisfaction. The ideal candidate will have a RIBO license and 2+ years in commercial risk, excels in service and sales, and is committed to delivering client-focused results. The role offers a supportive environment, flexible work arrangements, and opportunities for professional growth.

Benefits

Competitive compensation package

Flexible working arrangements

Comprehensive benefits package

Tuition reimbursement programs

Discounts on home & auto insurance

Qualifications

• RIBO (Registered Insurance Broker of Ontario) license required.
• Typically, 2+ years of industry or product line experience, preferably in a commercial risk setting.
• Client-focused with the ability to deliver a positive customer experience.

Responsibilities

• Service and sales to meet client needs, including quotations and premium adjustments.
• Accountable for maintaining key client and insurer relationships.
• Negotiate coverage and prices to meet client needs.

Skills

Strong time management

Strong organizational skills

Client-focused customer experience

Professional interpersonal skills

Responsive and adaptable

Education

RIBO license

2+ years of industry experience

Job description

About The Role

We are looking for an experienced Commercial Lines Account Manager with strong time management and organization skills to support our Small Medium Enterprise (SME) team. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an ideal role for a team player who is detail-oriented and enjoys working with people, committed to delivering results on required deadlines.

What You’ll Do

• Service and Sales – Meeting new and existing clients’ needs, including quotations, premium adjustments, endorsements; accepting and processing online quotes.
• Be accountable for a book of business; Function as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships.
• Negotiate with insurers for coverage and prices that meet the client's needs.
• Handle renewals, monitor the processing of policy documents, binders, certificates, and billings.
• Ensure Account Receivables are collected in a timely manner.
• Prepare and monitor insurance submissions, proposals, and summaries of insurance (when required).
• Advocate for clients during claims process; Engage claims team on critical claims matters.
• Fulfil new business growth and client retention.
• Support and promote cross-sell / up-sell initiatives.

Qualifications and expertise that pave the way for Success

• RIBO (Registered Insurance Broker of Ontario) license required
• Typically, 2+ years of industry or product line experience, preferably in a commercial risk setting
• Client-focused with the ability to deliver a positive customer experience
• Professional interpersonal and communication skills, both written and verbal
• Practical organizational and time management skills
• Responsive with a sense of urgency and ability to adapt to changing priorities
• Self-started with a genuine passion for new business and opportunities to close sales
• Team player with the ability to work collaboratively with internal and external stakeholders and clients

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities.
• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Comprehensive Benefits: Access a robust benefits package, including company-matched RRSPs, designed to support you and your family.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Culture and Belonging: Our Commitment

At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: Negligible

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