Commercial Lines Account Manager – London

McFarlan Rowlands Insurance Brokers Inc.; London; Hybrid; CAD 50,000 - 58,000; Full time

Job summary

A leading insurance brokerage in London, Ontario, is looking for a Commercial Account Manager to manage policies and claims for assigned clients. Responsibilities include providing excellent customer service, handling policy documentation, and ensuring timely renewals. The ideal candidate holds a RIBO license and has 3-5 years of Commercial Lines experience. This role offers a minimum of 3 weeks paid vacation, a comprehensive compensation package, and flexibility with a hybrid work option.

Benefits

3 weeks minimum paid vacation

Comprehensive benefits program

Career growth assistance

Wellness programs

Fitness allowances

Birthday off

Paid community outreach days

RRSP matching

Qualifications

• RIBO license required.
• 3-5 years of experience in Commercial Lines.
• Knowledge of Commercial coverages, wordings, and products.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide service to assigned clients throughout the policy period.
• Handle incoming mail regarding assigned clients.
• Request policy changes from insurance companies.
• Monitor renewals and issue binders as required.

Skills

Customer service skills

Detail-oriented

Ability to prioritize

Team player

Education

RIBO license

3-5 years Commercial Lines experience

Tools

Microsoft Office

EPIC

Job description

McFarlan Rowlands Insurance Brokers offers a complete line of commercial, personal lines, life, disability, employee benefit plans and risk management services through our network of offices across Southwestern Ontario. Our employees are committed to providing outstanding products and unsurpassed service that, together, deliver premium value to our clients.

This position will hold complete responsibility for the policy and claims of assigned commercial clients. The Commercial Account Manager will provide prompt, accurate and courteous service to Insureds, Commercial Account Executives and insurance companies related to their accounts.

Key Responsibilities:

• Provide service to assigned clients on renewal and throughout the policy period; handle questions and general inquiries.
• Responsible for all incoming mail regarding assigned clients.
• Responsible for the quality and timeliness of all policy documentation processing; renewal processing to include coverage review recommendations, explanations of new or changed coverage, preparation of presentations, renewal documents and invoices for delivery by Commercial Account Executive.
• Responsible for requesting policy changes from insurance companies, ensuring all required coverages are placed and bound.
• Monitor renewals and issue binders as required.
• Record and process various claims transactions and receive signatures on applications.
• Keep all policy coverage/vehicle schedules, etc. up to date and available for reference by Commercial Account Executive or Marketing Department.
• Responsible for accounts receivable collection efforts associated with assigned clients, adhering to corporate accounts receivable procedures.
• Ensure all abeyance items are completed through the use of abeyance or suspense systems.
• Provide backup for other Commercial Account Managers as required.
• Adhere to all system procedures and insurance company regulations.
• Other duties and special projects, as required.

Qualifications:

• RIBO license required
• 3-5 years Commercial Lines experience
• Knowledge on Commercial coverages, wordings and products
• Excellent customer service skills; good written and oral communication skills; organized; attention to detail; ability to prioritize; team player; accuracy in recording details
• Ability to work effectively in a fast paced environment
• Working knowledge of all Microsoft Office applications; EPIC is an asset

What’s In It for You?

• 3 weeks minimum paid vacation
• A comprehensive compensation package and incentives that recognize strong performance
• Help with career growth through education assistance, mentorship and internal job opportunities
• Prioritizing your well-being through wellness programs, a comprehensive benefits program and fitness allowances
• Flexibility by offering a hybrid work from home program for eligible positions
• Other perks such as your birthday off, paid community outreach days, RRSP matching & an outstanding culture!

Salary Range:

From $50,000 per annum

McFarlan Rowlands is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need. Technology allows us to connect in new and different ways but we are an organization driven by real people and real connections. When you apply for a position at McFarlan Rowlands, you can guarantee all resumes and applications are reviewed by a real human being. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. This posting is to fill an existing vacancy.

HOW TO APPLY:

Please forward your resume and cover letter to: [e-mail] Thank you for your interest in this challenging opportunity.