Commercial Lines Account Manager: Client Advocate

Navacord Inc.; Northeastern Ontario; On-site; CAD 68,000 - 97,000; Full time

Job summary

Navacord Insurance Services in Ontario seeks a Commercial Account Manager to manage commercial accounts as the client’s advisor and advocate. You will liaise with clients and insurance carriers, ensure accurate endorsements, renewals, and submissions, and assist with billing, claims, and compliance.

The role emphasizes proactive underwriting support, relationship building, and adherence to brokerage guidelines while maintaining professional standards across a fast-paced environment.

Qualifications

• RIBO license required.
• CAIB or equivalent designation required or intention to pursue.
• Excellent interpersonal, communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced environment with a high level of accuracy.
• Professional demeanor and appearance.
• Proficient in MS Word, Outlook, and BMS.

Responsibilities

• Respond to client inquiries.
• Respond to insurance company inquiries.
• Process policy endorsements and review for accuracy when endorsements are made.
• Manage renewal reports and review for accuracy.
• Contact client to discuss renewals.
• Remarket policies when necessary.
• Identify opportunities to up-sell/cross sell.
• Provide quotes for clients when necessary.
• Quote prospects and complete new business applications when necessary.
• Provide binders/confirmation of coverage when necessary.
• Provide certificates when necessary.
• Notify clients of and process cancellations.
• Assist clients with billing/payment issues.
• Report claims and assist clients with claims resolutions.
• Prepare submissions for new business and renewals.
• Set up finance contracts.
• Keep current on rates, forms, coverage changes through bulletins, trade publications, and seminars.
• Back up co-workers during vacations/sick days/lunch breaks.
• Comply with both regulatory and internal guidelines.

Skills

Interpersonal skills

Communication

Organizational skills

Problem-solving

MS Word

Outlook

Education

RIBO license

CAIB designation

Tools

BMS

Job description

Navacord Insurance Services in Ontario seeks a Commercial Account Manager to manage commercial accounts as the client’s advisor and advocate. You will liaise with clients and insurance carriers, ensure accurate endorsements, renewals, and submissions, and assist with billing, claims, and compliance.

The role emphasizes proactive underwriting support, relationship building, and adherence to brokerage guidelines while maintaining professional standards across a fast-paced environment.