Commercial Lines Account Manager – Dorchester

McFarlan Rowlands Insurance Brokers Inc.; Southwestern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Commercial Account Manager to provide exceptional service to clients in Southwestern Ontario. This role involves managing policy renewals, documentation, and claims while ensuring timely communication with clients and insurance companies. The ideal candidate will possess strong customer service skills, attention to detail, and a RIBO license. Join a company that values employee well-being with a comprehensive benefits package, flexible work arrangements, and opportunities for career growth. If you're ready to make a meaningful impact in a supportive environment, this position is perfect for you.

Benefits

3 weeks minimum paid vacation

Comprehensive compensation package

Career growth assistance

Wellness programs

Hybrid work from home program

Birthday off

Paid community outreach days

RRSP matching

Qualifications

• RIBO licensed or eligible with 3-5 years of commercial lines experience.
• Excellent communication and customer service skills are essential.

Responsibilities

• Provide service to clients on policy renewals and handle inquiries.
• Responsible for policy documentation processing and claims transactions.

Skills

Customer Service Skills

Written Communication

Oral Communication

Attention to Detail

Organizational Skills

Team Player

Prioritization

Education

RIBO License

3-5 Years Commercial Lines Experience

Tools

Microsoft Office

EPIC

Job description

McFarlan Rowlands Insurance Brokers offers a complete line of commercial, personal lines, life, disability, employee benefit plans and risk management services through our network of offices across Southwestern Ontario. Our employees are committed to providing outstanding products and unsurpassed service that, together, deliver premium value to our clients.

Primary function is to float on books of business for current CAMs. Responsible for policy and claims of assigned commercial clients. The Commercial Account Manager will provide prompt, accurate and courteous service to Insureds, Commercial Account Executives and insurance companies related to their accounts. This position can be worked at any one of our branches.

Key Responsibilities:

• Provide service to assigned clients on renewal and throughout the policy period; handle questions and general inquiries, recommend and provide increased limits or coverage.
• Responsible for all incoming mail regarding assigned clients.
• Responsible for the quality and timeliness of all policy documentation processing; renewal processing to include coverage review recommendations, explanations of new or changed coverage, preparation of presentations, renewal documents and invoices for delivery by Commercial Account Executive.
• Responsible for requesting policy changes from insurance companies, ensuring all required coverages are placed and bound.
• Monitor renewals and issue binders as required.
• Record and process various claims transactions and receive signatures on applications.
• Keep all policy coverage/vehicle schedules, etc. up to date and available for reference by Commercial Account Executive or Marketing Department.
• Responsible for accounts receivable collection efforts associated with assigned clients, adhering to corporate accounts receivable procedures.
• Ensure all abeyance items are completed through the use of abeyance or suspense systems.
• Provide backup for other Commercial Account Managers as required.
• Adhere to all system procedures and insurance company regulations.
• Other duties and special projects, as required.

Qualifications:

• RIBO Licensed, or RIBO license eligible
• 3-5 years Commercial lines experience
• Excellent customer service skills; good written and oral communication skills; organized; attention to detail; ability to prioritize; team player; accuracy in recording details
• Ability to work effectively in a busy environment
• Working knowledge of all Microsoft Office applications; EPIC is an asset

What’s In It for You?

• 3 weeks minimum paid vacation
• A comprehensive compensation package and incentives that recognize strong performance
• Help with career growth through education assistance, mentorship and internal job opportunities
• Prioritizing your well-being through wellness programs, a comprehensive benefits program and fitness allowances
• Flexibility by offering a hybrid work from home program for eligible positions
• Other perks such as your birthday off, paid community outreach days, RRSP matching & an outstanding culture!

Salary Range:

From $50,000 per annum

Equal Opportunity Employer:

McFarlan Rowlands is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need. Technology allows us to connect in new and different ways but we are an organization driven by real people and real connections. When you apply for a position at McFarlan Rowlands, you can guarantee all resumes and applications are reviewed by a real human being. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. This posting is to fill an upcoming vacancy.

HOW TO APPLY:

Please forward your resume and cover letter to: [e-mail] Thank you for your interest in this challenging opportunity.