Commercial Insurance Client Service Manager

Chad Management Group; Barrie; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Insurance Brokerage in Barrie, Ontario is seeking an experienced Commercial Client Service Manager. The role involves managing client relationships, overseeing a service team, and ensuring exceptional service delivery. The ideal candidate will have 3-5 years of experience in the insurance sector, a bachelor's degree, and strong communication skills. This is an excellent opportunity for professionals passionate about client service.

Qualifications

• 3-5 years of experience in client service or account management within insurance.
• Proven ability to manage multiple accounts effectively.
• Knowledge of various insurance products and services.

Responsibilities

• Manage and nurture relationships with commercial clients.
• Oversee the client service team for high-quality service delivery.
• Conduct regular reviews of client accounts for service improvement.

Skills

Communication skills

Interpersonal skills

Client relationship management

CRM software proficiency

Education

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Introduction
We are seeking a dedicated and experienced Commercial Client Service Manager to join our team at a leading Insurance Brokerage in Barrie, Ontario. The ideal candidate will have a strong background in client service within the insurance industry and a passion for providing exceptional service to our commercial clients.

Responsibilities

• Manage and nurture relationships with commercial clients, ensuring their needs are met and expectations exceeded.
• Oversee the client service team, providing guidance and support to ensure high-quality service delivery.
• Collaborate with underwriters and other departments to facilitate the smooth processing of client requests and claims.
• Conduct regular reviews of client accounts to identify opportunities for additional services and improvements.
• Address client inquiries and resolve issues in a timely and professional manner.
• Stay updated on industry trends and changes in insurance regulations to provide informed advice to clients.

Qualifications

• Minimum of 3-5 years of experience in client service or account management within the insurance sector.
• Bachelor's Degree in Business Administration or a related field.
• Strong communication and interpersonal skills.
• Proven ability to manage multiple client accounts and prioritize tasks effectively.
• Knowledge of various insurance products and services.
• Proficient in using CRM software and Microsoft Office Suite.

If you are a motivated professional with a passion for client service and a desire to grow within the insurance industry, we encourage you to apply.