Commercial Customer Support Representative

Preligens; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Ontario is seeking a Commercial Customer Support Representative. This role involves responding to customer inquiries, managing purchase orders, and coordinating with various teams to support customer needs. Candidates should have a diploma in Business Administration, experience in customer services preferably in an aerospace context, and proficiency in tools like SAP and MS Office. A hybrid work model is offered, and bilingual skills are preferred.

Qualifications

• Front Office Customer Services/Account experience, preferably in an aerospace environment.
• Excellent verbal and written communication skills in English.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Actively manage customer purchase orders from order intake to shipment.
• Coordinate with different back offices to ensure orders are processed.
• Oversee daily Aircraft on Ground (AOG) activity and support urgent customer requests.

Skills

Customer management experience

Analytical skills

Problem-solving skills

Interpersonal skills

Ability to manage priorities

Bilingual skills: Portuguese/English, Spanish/English, or French/English

Education

Diploma in Business Administration or equivalent

Tools

SAP

MS Word

Excel

PowerPoint

Outlook

Job description

Job Title: Commercial Customer Support Representative

Location: Ontario, Ontario, Canada • Contract type: Permanent • Contract duration: Full-time • Required degree: Professional Certificate • Required experience: More than 3 years • Professional status: Employees / Staff

Job Description

• Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests.
• Have progressive level of customer management experience to actively support a predefined customer allocation.
• Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations.
• Actively manage customer purchase orders from order intake to shipment.
• Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
• Demonstrate problem-solving skills to identify blockers with systems and/or tools.
• Perform manual purchase order management for customers when booking of orders cannot be supported automatically; allocate Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team (e.g., On-wing Repairs, Training, Technical Publications, SBH, lease).
• Coordinate with direct CSC management and teams to ensure daily priorities are managed and opportunities for process improvements are identified.
• Oversee daily Aircraft on Ground (AOG) activity and support urgent customer requests respecting AOG rules (RFQ, Order Entry, Deliveries).

Job Requirements

• Diploma in Business Administration or equivalent.
• Front Office Customer Services/Account experience, preferably in an aerospace environment.
• Proficiency in SAP.
• Proficiency in MS Word, Excel, PowerPoint, Outlook.
• Excellent verbal and written English communication skills.
• Excellent interpersonal skills and strong sense of teamwork.
• Ability to manage priorities.
• Bilingual – Portuguese/English, Spanish/English, or French/English preferred.
• Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11 am to 7 pm.
• Support the CSC team AOG rotating schedule on weekends – 11:00 am to 7:00 pm.
• Hybrid work model: partly in workplace and partly remote.

Feeling hesitant because you don't meet all of the job requirements? Safran Landing Systems is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply. We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Safran Landing Systems Canada Inc. is an equal opportunity employer and provides accommodations for disabilities in all parts of the hiring process as required under its policies and applicable laws. Only those selected for an interview will be contacted.

Company Information

Safran is an international high-technology group operating in aviation, defense and space markets. Safran Landing Systems is the world leader in aircraft landing and braking systems, with partnerships across more than 25 airframers and supporting over 35,000 aircraft.

Locate your future workplace

574, Monarch Avenue, L1S 4S4, Ontario, Canada