Commercial Customer Service Represetative

The Brick; Richmond Hill; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their service team. This role emphasizes a customer-first approach, where problem-solving and communication skills are paramount. You'll coordinate service calls, respond to customer inquiries, and process sales order confirmations. With a flexible benefits package and opportunities for career progression, this position offers a dynamic environment to develop your skills and showcase your talents. If you are passionate about customer service and eager to grow professionally, this is the perfect opportunity for you!

Benefits

Health Benefits

Dental Benefits

Paramedical Services

Employee Discounts

Career Progression Opportunities

Qualifications

• Minimum 2 years of customer service or sales experience required.
• Strong working knowledge of MS Office programs is essential.

Responsibilities

• Coordinate service calls for furniture and appliances.
• Respond to customer inquiries and offer solutions.

Skills

Customer Service

Problem-Solving

Communication Skills

MS Office

Telephone Etiquette

Education

High School Diploma

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We are looking for enthusiastic people with a great customer-focused attitude! The winning combination of team spirit and desire for career-focused growth will ensure a rewarding experience in one of our fabulous commercial divisions!

Responsibilities

• Coordinate service calls for furniture and appliances
• Respond to customer inquiries and offer solutions
• Process sales order confirmations for builders and large contracts
• Co-ordinate product reservations and deliveries for large contracts
• Organizing builder/special project deliveries
• Consistently follow up with customers on the progress of customer service-related issues
• Other duties as assigned periodically

Qualifications

• High school diploma or equivalent
• Minimum 2 years customer service or sales experience
• Excellent telephone manner
• Excellent verbal and written communication skills
• Strong working knowledge of MS Office programs
• Creative problem-solving skills
• A positive and enthusiastic attitude

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental, and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at The Brick!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]