Commercial Account Manager (Contract) #9718 - IW-9718

DGA Careers; Edmonton; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Commercial Account Manager to join their dynamic insurance team. In this temporary role, you will be pivotal in managing transportation accounts and ensuring exceptional client service. You will prepare documentation for insurers, maintain client information, and communicate effectively with insurance companies. This position offers a chance to work in a fast-paced environment where innovation and client solutions are prioritized. If you are detail-oriented, possess strong problem-solving skills, and are ready to contribute to a growing team, this opportunity is perfect for you.

Qualifications

• Experience in account management and customer service roles.
• Detail-oriented with strong written communication skills.

Responsibilities

• Provide professional service to clients via various channels.
• Manage transportation accounts and finance contracts.

Skills

Customer Service

Problem-Solving

Multitasking

Written Communication

Critical Thinking

Education

General Level 1 Insurance License

Level 2 Insurance License

Tools

EPIC Software

Microsoft Office 365

Outlook

Job description

Date of modification: April 15, 2025

Job number: IW-9718

Detail

Job title: Commercial Account Manager (Contract) #9718

Location: Edmonton

Description

Join a dynamic and growing insurance team that values innovation, connections, and client solutions. Our client specializes in helping businesses secure the coverage they need to protect their assets and ensure peace of mind.

Position Overview:

This is a temporary position (with the possibility of extension) where you’ll play a key role in transportation account management.

Key Responsibilities

1. Provide prompt and professional service to clients through walk-ins, emails, and phone calls.
2. Maintain and update client information in our system and spreadsheets.
3. Prepare documentation for insurers, complete applications for new clients, and issue certificates and binders.
4. Communicate with insurance companies and underwriters regarding policy changes, renewals, and new business.
5. Follow up with adjusters on claims status and ensure insurance summaries reflect current changes.
6. Share workload with team members as needed to maintain efficiency and meet deadlines.
7. Manage transportation accounts and finance contracts.
8. Participate in teamwork and group projects, ensuring timely submissions.
9. Attend mandatory meetings and maintain accurate records of them.

What We Are Looking For:

1. Ideally level 2 insurance license, but General Level 1 insurance license required.
2. Experience with EPIC software.
3. Previous experience in a similar role.
4. Proficiency in Microsoft Office 365 and Outlook.
5. Strong multitasking, problem-solving, and critical-thinking abilities.
6. Detail-oriented with excellent written communication skills and a high degree of accuracy.
7. Flexibility to adapt to shifting priorities and work effectively in a fast-paced environment.
8. Professionalism, integrity, and a respectful attitude toward clients and colleagues.

About the Company:

Our client is a leading insurance brokerage in Canada that looks out for your best interests and benefits from unparalleled market access from the best insurance providers. This branch office believes honesty and integrity is at the foundation of everything they do. They work and play hard and are looking for a strong team member. They offer competitive wages based on skill and experience and also offer opportunities for growth development and internal promotion.

About Us:

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms, and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Heidi Scott at 587-885-1852 or forward your resume in confidence to heidi.

Information

• City: Edmonton
• Job Type: Temporary
• Expertise: Account Management, Customer Service - Commercial, Broker-Commercial
• Minimum experience required: 3 to 4 Years