Commercial Account Manager - 9618 - IW-9618

Date of modification:

Job number: IW-9618

Detail

Job title: Commercial Account Manager - 9618

Description

Job Description
We are seeking a skilled Account Manager to join a dynamic and growing team. Reporting to the Senior Account Manager, you will play a critical role in account renewal, growth, and servicing, while mentoring team members. Your responsibilities will include managing a designated Book of Business, ensuring timely renewals, fostering client relationships, and driving cross-selling opportunities to support organizational goals.

Responsibilities:

• Oversee the renewal process, ensuring compliance with company policies and timelines.
• Maintain positive relationships with clients and underwriters to provide optimal solutions.
• Respond to client inquiries, manage underwriting requests, and process transactions efficiently.
• Supervise and mentor Customer Service Representatives, ensuring service excellence.
• Provide administrative and operational support, including data management and account reconciliations.
• Adhere to company policies and contribute to a culture of collaboration and continuous improvement.

Requirements:

• Level 2 Insurance Agent License.
• Membership in or working towards a CIP or CAIB designation is an asset.
• 4-7 years of experience in commercial account management.
• 3-4 years of experience in a team-based customer service role.
• Proficiency with Agency Manager, Microsoft Office Suite, and related systems.

Information

• Job Type: Full-Time
• Education: CAIB, CIP, CIP Partial Completion, Insurance License Level II
• Expertise: Broker-Customer Service, Broker-Commercial
• Minimum experience required: 3 to 4 Years