Commercial Account Manager - 9618

Job Description
We are seeking a skilled Account Manager to join a dynamic and growing team. Reporting to the Senior Account Manager, you will play a critical role in account renewal, growth, and servicing, while mentoring team members. Your responsibilities will include managing a designated Book of Business, ensuring timely renewals, fostering client relationships, and driving cross-selling opportunities to support organizational goals.

Responsibilities:

1. Oversee the renewal process, ensuring compliance with company policies and timelines.
2. Maintain positive relationships with clients and underwriters to provide optimal solutions.
3. Respond to client inquiries, manage underwriting requests, and process transactions efficiently.
4. Supervise and mentor Customer Service Representatives, ensuring service excellence.
5. Provide administrative and operational support, including data management and account reconciliations.
6. Adhere to company policies and contribute to a culture of collaboration and continuous improvement.

Requirements:

1. Level 2 Insurance Agent License.
2. Membership in or working towards a CIP or CAIB designation is an asset.
3. 4-7 years of experience in commercial account management.
4. 3-4 years of experience in a team-based customer service role.
5. Proficiency with Agency Manager, Microsoft Office Suite, and related systems.

About Us:
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contact Kim Ehman at 587-885-1849 or forward your resume in confidence to Kim.