Commercial Account Manager

BrokerLink; Windsor; On-site; CAD 40,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Commercial Account Manager, where your commitment to customer service and professionalism will shine. This permanent full-time position offers a collaborative environment that values growth and flexibility. You'll assist in providing excellent service to clients while handling commercial insurance tasks. Enjoy a competitive compensation package with numerous perks, including flexible health benefits, a retirement savings plan, and generous paid time off. If you're ready to make a difference in a supportive workplace, this opportunity is perfect for you.

Benefits

Flexible health and dental benefits package

Personal Spending allowance

RRSP with Company matching

Employee Share Purchase Plan

Dress for your day

Competitive compensation package

Employee discount program

Paid Time Off starting at 3 weeks

Recognition as one of Canada’s best employers

Qualifications

• 2-5 years of office experience required.
• Commercial insurance experience and RIBO License are assets.

Responsibilities

• Assist Commercial Insurance Account Executives with customer service.
• Process incoming Commercial paperwork and handle endorsements.

Skills

Customer Service

Analytical Skills

Organizational Skills

Communication Skills

Sales Experience

Education

High School Education

Post-Secondary Education

Tools

Epic

Job description

Being a part of BrokerLink means you live our values: act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence, and always treat others with generosity. These values support our diversity and inclusion efforts to maintain a respectful and inclusive work environment.

We seek like-minded individuals committed to providing the highest level of customer service and carrying themselves with utmost professionalism.

We are invested in your success! Our purpose, “we’re here to help people,” motivates us to retain the talented team members we attract. We offer numerous growth opportunities in an environment that values our most important assets: you, our team members. With over 200 offices across Canada, we also offer flexible work arrangements.

We are looking for a Commercial Account Manager to join BrokerLink, working out of one of our branches in Western Ontario on a Permanent Full-Time basis.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental benefits package
• Personal Spending allowance for your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX: IFC) with matching
• Dress for your day — dress according to your schedule
• Competitive compensation package with bonus potential
• Employee discount program including Apple, Bell, Rogers, and more
• Paid Time Off including personal days, volunteer days, exam/study time, jury duty, starting at 3 weeks of vacation per year
• Recognition as one of Canada’s best employers, such as Kincentric 2024

Role Responsibilities:

1. Assist Commercial Insurance Account Executives
2. Provide prompt customer service, including advice, insurance education, and addressing customer concerns
3. Process incoming Commercial paperwork
4. Assist with quotes, review coverage, and update customer files
5. Prepare documentation for insurers, complete applications, and issue certificates
6. Handle endorsements, invoices, and follow up on payments
7. Communicate with insurance companies, negotiate with underwriters, renewal terms, and follow up on claims
8. Source additional information requested by underwriters and complete applications

Qualifications:

1. If you possess equivalent skills, please apply
2. High School and/or Post-Secondary Education
3. 2-5 years of office experience
4. Commercial insurance experience is an asset
5. RIBO License is an asset
6. Exposure to Epic is an asset
7. Previous sales experience is an asset
8. Ability to handle multiple priorities successfully
9. Strong analytical and organizational skills
10. Excellent verbal and written communication skills