Commercial Account Manager

Navacord; Hamilton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Hamilton is seeking an experienced Commercial Account Manager. The successful candidate will manage a renewal book of business, collaborate with producers, and develop new business while ensuring exceptional client service. This role requires a minimum of 5 years of experience in commercial insurance and a valid R.I.B.O license. The workplace offers hybrid remote work flexibility and promotes diversity and inclusion.

Benefits

Professional Development Courses & Designations

100% tuition reimbursement for business-relevant courses and training

Hybrid remote work flexibility

Qualifications

• Minimum 5 years of experience in commercial insurance.
• Excellent interpersonal skills and attention to detail.
• Self-starter with strong communication and organizational skills.

Responsibilities

• Manage a renewal book of business.
• Collaborate with Producers on client service and renewal processes.
• Develop new business from existing accounts and leads.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Education

University degree

R.I.B.O license

Working towards C.I.P. or C.A.I.B. designation

Tools

Outlook

Excel

Word

EPIC

Job description

20 hours ago Be among the first 25 applicants

• Professional Development Courses & Designations
• 100% tuition reimbursement for business-relevant courses and training
• Hybrid remote work flexibility

POSITION OVERVIEW :

The Mitchell & Abbott Group is seeking experienced Commercial Account Managers who are expert advisors in commercial lines insurance. The successful candidate will manage a book of business, service clients professionally, and assist the producer in acquiring, maintaining, and expanding business.

RESPONSIBILITIES :

1. Manage a renewal book of business.
2. Collaborate with Producers and staff on client service, marketing, and renewal processes, following company best practices.
3. Initiate account planning 100 days before renewal dates.
4. Maintain a retention rate of 95% or higher.
5. Provide same-day responses to clients and partners.
6. Coordinate and support plans with Producers, addressing issues and creating client strategies.
7. Develop new business from existing accounts and leads, pursuing cross-selling opportunities.
8. Prepare proposals for prospecting and stewardship reviews.
9. Manage account documentation such as inquiries, quotes, binders, and contracts.
10. Review client coverage, exposures, and risk to determine needs.
11. Keep EPIC workflow documentation current and ensure adherence to processes.
12. Ensure accurate servicing and billing of accounts.
13. Participate in cross-sell campaigns and other initiatives.
14. Enhance knowledge of insurance products and client needs.
15. Attend or lead client meetings as needed.
16. Engage in training and professional development.
17. Maintain positive relationships with clients and staff.
18. Perform other duties as assigned.

REQUIREMENTS :

1. Minimum 5 years of experience in commercial insurance.
2. University degree preferred.
3. R.I.B.O license required.
4. Working towards C.I.P. or C.A.I.B. designation.
5. Excellent interpersonal skills and attention to detail.
6. Self-starter with strong communication and organizational skills.
7. Proficiency in Outlook, Excel, Word, and EPIC.

Navacord values diversity, equity, and inclusion. We encourage applications from women, indigenous peoples, visible minorities, persons with disabilities, and LGBTQ2+ individuals. We are committed to providing accommodations upon request.

Additional Information:

• Seniority level: Not Applicable
• Employment type: Full-time
• Industry: Insurance

Note: This job posting appears to be active; no indication of expiration is present.