Combination Technician, Télébec

EPIC Information Solutions Inc.; Senneterre (ville); On-site; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a key member of the Customer Operations team, where you'll play a vital role in providing outstanding service to clients. This position involves installing and maintaining telecommunications equipment, ensuring customer satisfaction through technical assistance and effective communication. You'll work in a dynamic environment, facing various challenges and opportunities for growth, all while contributing to a positive community impact. If you're passionate about technology and customer service, this role offers an exciting pathway to develop your skills and make a difference.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Mental Health Benefits

Employee Discounts

Flexible Work Hours

Professional Development Opportunities

Qualifications

• Install and maintain telecommunications equipment for customers.
• Perform preventive maintenance and troubleshoot issues.
• Communicate effectively with customers and specialized personnel.

Responsibilities

• Install, repair, and maintain voice and data transmission equipment.
• Organize daily work and communicate with customers.
• Handle tools and maintain inventory in the work sector.

Skills

Telecommunications Knowledge

Manual Dexterity

Customer Service Skills

Problem-Solving Skills

Bilingual (English and French)

Education

College diploma in electronics or telecommunications

High school diploma (minimum requirement)

Tools

Testing Equipment

Hand Tools

Telecommunication Equipment

Job description

Req Id:423730

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

Name and description of hiring department Télébec

The candidate will be responsible to carry out installation, repair, replacement, modification and maintenance of equipment and telecommunications equipment to residential and business customers. They will install, connect, maintain and remove efficiently and without any direct supervision circuit and data transmission equipment as well as business products such as telephone equipment, voice mail and other.

Job Duties/Accountabilities

• Install, move, remove, repair, replace, modify and maintain according to the standards, procedures and guidelines, equipment for the transmission of voice and data
• Organize the daily work to read the records, set itinerary, communicate beforehand with the customer and provide the opportunity to estimate the work to be done for business facilities
• Familiarize customers in the telecommunication equipment during installation and to promote the sale of products / services and company equipment with the company's customers
• Perform checking circuits using a tester and see preventive maintenance
• Perform wiring, connections, terminations and connections necessary to make the equipment clean functional in its industry
• Create, edit, move or delete the programming parameters of telecommunication ports and network equipment. Perform update the corresponding databases
• Communicate with specialized personnel to solve problems and give or receive information
• Handle, transport, settle, adjust and use tools, equipment, materials and vehicles appropriate, arrange for maintenance and cleanliness of the workplace. Classify and maintain inventory in its sector
• Performs DATA commands and special services
• Complete various forms and prepare reports on its work
• Be available to meet customer demand, for emergencies and to travel
• Be available at all times (overtime) to travel (many trips by helicopter, snowmobile, ATV)
• Perform any related work that will be required and fitness

Essential Qualifications/Skills

• College diploma in electronics or telecommunications, or equivalent work experience (a minimum of a high school diploma is required for candidates outside of the Teamsters Télébec bargaining unit)
• Excellent knowledge of the outside plant
• Hold a valid driver’s license - Class 5
• High Manuel Dexterity, able to work with variety of hand tools
• Ability to lift and carry heavy weight (i.e. 80 lbs) as ladders
• Trained to work aloft in poles and ladders over possibly long durations also with spur
• Capable to work aloft, kneeling, bending and working in restricted spaces
• Capable of differentiating colored wires (color code)
• Knowledge of Englis and French required,in the course of their duties, this person will be required to interact with French & English speaking stakeholders
• As required to meet customer’s needs, agree to undergo a background security clearance
• Knowledge of different products and services business
• Knowledge of programming principles
• Represent the company appropriately to customers
• Planning and highly organized
• Team spirit and mutual assistance
• Versatile
• Perform the work safely with accuracy , speed and courtesy

Working conditions

• Must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs, to participate in a standby program and to work overtime as needed

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status:Regular - Full Time

Job Location: Canada : Quebec : Senneterre

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 05/27/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,QC, Senneterre

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