Columbia Icefield Jasper AB Assistant Guest Experience Manager
Restaurant Jasper
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Benefits offered by this job
Job summary
Pursuit Collection Jasper, AB is hiring an Assistant Guest Experience Manager for our Columbia Icefield location. This on-site, full-time seasonal role focuses on delivering best-in-class hospitality while leading a dedicated Guest Experience team.
You’ll coach staff, manage daily operations, and partner with department leaders to ensure seamless service and high guest satisfaction in a remote alpine environment.
Qualifications
- Previous supervisory, cash reconciliation and cash handling experience.
- Experience and strong interest in training, coaching and developing employees.
- Ability to lead independently in a fast-paced environment.
- Experience with RTP, POS systems and Office apps is an asset.
Responsibilities
- Oversee day to day operations of the Guest Experience department to ensure a smooth, efficient experience for our guests with a focus on hospitality excellence.
- Support coaching, performance management and ongoing development of our team including training resource creation.
- Provide on the floor leadership and address guest issues with proactive hospitality.
- Identify operational gaps and help implement new processes or resources.
- Monitor and support continuous improvement and quality across team performance and facilities.
Skills
Tools
Job description
Pursuit Collection Jasper, ABFull-timePursuit CollectionJasper, ABJob detailsJob typeFull-timeLocationJasper, ABFull job descriptionAt Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day.
- Housing and meals is a taxable benefit
- Oversee day to day operations of the Guest Experience department to ensure a smooth, efficient experience for our guests with a strong focus on delivery of best in class interactive and engaging hospitality.
- Support coaching, performance management and ongoing development of our team including regular feedback and recognition, as well as staff training including creating resources for training and operational support.
- Provide on the floor leadership on a regular basis demonstrating a positive example of hospitality to our guests, making observations of trends and opportunities for improvements and supporting escalated guest issues
- Identify operational gaps or opportunities for improvement and help develop and implement new processes, procedures or resources.
- Monitor, review and support initiatives for continuous improvement and quality assurance across team performance, departmental facilities and hospitality delivery
- Collaborate with departmental leaders to ensure operational alignment, efficiency and high quality hospitality, addressing cross departmental challenges, supporting solutions and ensuring regular, open communication is maintained.
- Support of Groups and Cash Control operations by overseeing accurate completion of reconciliation and administration, as well as support with training and issues when needed.
- Ensure smooth operation of computer systems and other technology needs by acting as on site IT contact for systems support, troubleshooting and escalations to IT department.
- Assist Guest Experience Manager with departmental leadership and operational support including acting as a key leadership contact for decision making, problem solving and continuity in the Manager’s absence.
- Other duties as assigned
- Seeking someone mature, energetic, dependable and self-driven to assist in management of the Guest Experience team. Needs to have the ability to thrive and lead independently in a fast-paced, high pressure environment
- Enthusiastic and outgoing personality that is passionate about engaging with guests and continuous improvement of hospitality focused approaches
- Previous supervisory, cash reconciliation and cash handling experience, required
- Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
- Experience and strong interest in training, coaching and developing employees
- Ability to think on the fly and outside the box to solve problems with a positive attitude
- Previous experience using RTP, POS systems, Microsoft Teams and other Office applications, an asset
- Standard First Aid or higher an asset
We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
- Join an inclusive, global team and make life-long connections
- Enjoy free access to Pursuit attractions and 50% off for friends
- Get discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com .We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.
Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.
Explore websites of companies in Jasper that align with your career goals and lifestyle.
Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.
Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.
If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.
- Park Wardens - Law enforcement, wildlife protection, and visitor safety.
- Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
- Visitor Services Attendants - Work at visitor centers, providing information.
- Conservation Officers & Ecologists - Protect and manage the park's environment.
- Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.
- Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
- Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
- Tour Guides - Leading sightseeing, historical, or adventure tours.
- Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.
- Rafting & Kayaking Guides - Leading groups on rivers.
- Ski Resort Staff - Ski instructors, lift operators, and patrol.
- Hiking & Backcountry Guides - Leading hiking and backcountry trips.
- Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
- Equipment Rental Staff - Assisting visitors with gear and rentals.
- Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
- Equipment Technicians & Mechanics - Maintaining rental equipment.
- Parking & Traffic Control Staff - Managing visitor areas.
- Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
- Research Assistants - Assisting in environmental studies.
- Environmental Educators - Teaching conservation programs.
- Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
- Event Coordinators - Working at events and festivals.
- Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.
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