Collector Technician

Dynacare; Edmonton; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a dedicated Collector Technician to join their Operations Team. This role emphasizes superior customer service and requires a commitment to maintaining client confidentiality. You will be responsible for conducting various tests, including drug and alcohol screenings, and ensuring accurate documentation. The ideal candidate will possess strong interpersonal skills and a willingness to obtain necessary certifications. If you are organized, enjoy working in a team, and are ready to make a meaningful impact in the health sector, this opportunity is perfect for you.

Qualifications

• High School Diploma required; certifications in DOT collection and phlebotomy preferred.
• Experience in customer service within health-related fields is an asset.

Responsibilities

• Conduct drug and alcohol testing, including sample collection and reporting.
• Maintain confidentiality and manage reception and data tasks.

Skills

MS Office

Computer/Data Entry

Cantrak

Site Scheduler

Interpersonal Skills

Communication Skills

Organizational Skills

Education

High School Diploma

DOT Collector Certification

Audiometric and Spirometry Technician Certificate

Phlebotomy Certification

Tools

Cantrak

Site Scheduler

Job description

Job Summary:

The role of the Collector Technician is to create value for CannAmm and its customers, through superior customer service. The Collector Technician is aligned to ensure that clients feel secure, valued and respected through all processes. The Collector Technician is a member of the CannAmm Operations Team. This position is assigned within the CannAmm network and may include, medical surveillance, mobile testing, RSAP and on the call back rotation (24/7). The Collector Technician will report directly to the Collection Site Supervisor/Manager Collection Site Services. The Supervisor (or Manager for locations without a supervisor) is the first point of contact in the areas of competency, quality, operational workflow, customer service, safety and administration (i.e. time sheet, scheduling). This position interacts daily with other members of the Operations team and is unique in that it has a direct relationship with clients and donors within the CannAmm network.

Location:Edmonton North, AB
Employment Type:Permanent Part-Time
Shift Hours: Monday to Friday, 1300 - 1600; On-call and Shy bladder rotation

Internal posting expires on May 5, 2025.

Key Responsibilities:

• Drug and Alcohol testing in-office, the collection and testing of samples, integrity testing, testing and/or shipping of samples, completion of paperwork and reporting to DER.
• Other testing includes Audiometric testing, Vision screening, Mask fit testing using Portacount as well as Spirometry testing.
• May conduct phlebotomy
• May include Mobile Testing using the mobile unit/truck
• Must maintain confidentiality of information and records
• Responsible for rotational on-call services, including drug and/or alcohol testing and health surveillance services.
• May include web booking services:
  - Action web booking requests promptly.
  - Handle outbound calls to coordinate occupational testing.
  - Notate and document all call information according to standard operating procedures.
• Duties also include reception and data management, including booking appointments, tracking results, registering donors, faxing and copying.

Knowledge, Education and Experience:

• High School Diploma
• Willing to obtain certification as a DOT Collector with BAT Certification.
• Current Audiometric and Spirometry Technician Certificate, or willing to obtain.
• Phlebotomy certification required to perform phlebotomy duties
• Previous customer service experience in health-related field is an asset
• Travel may be required to other local collection sites
• Able to be on-call during evenings and weekends (reliable transportation is a must)

Skills and Abilities:Technical Skills

• Basic MS Office skills
• Computer/Data Entry knowledge
• Proficient with Cantrak and Site Scheduler
• Organized
• Valid class 5 driver's license, clear driving record and access to reliable transportation is required.

Social Process Skills

• Exceptional interpersonal skills, able to de-escalate conflict
• Excellent written and verbal communication skills
• Ability to work with and be part of a team are required

**A pre-employment Drug and Alcohol test is required as part of the hiring process**