Collections Specialists - Medical

Genpact; Chandler, Quebec; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Credit & Collections Specialist to manage customer portfolios in Quebec. This hybrid role requires excellent French language skills and a minimum of 5 years of finance experience. Join a team at the forefront of AI and digital innovation, where your problem-solving skills will help address complex disputes and improve metrics.

Qualifications

• Minimum of 5 years of finance and/or credit experience.

Responsibilities

• Manage the collection efforts for specific accounts receivable portfolios.
• Process credits related to authorized programs and billing discrepancies.
• Analyze system data to improve Accounts Receivable metrics.

Skills

French

Problem Solving

Creative Thinking

Education

Bachelor’s Degree

Tools

Word

Excel

Job description

Management Trainee, Senior Credit & Collections Specialist (French Bilingual) – Remote Canada

AI and digital innovation are transforming industries, and we’re leading the way. Genpact’s AI Gigafactory, our industry-first accelerator, showcases how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. If you thrive in a fast-paced, tech-driven environment, love solving real-world problems, and want to be part of a team shaping the future, this is your moment.

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises worldwide. Through deep business knowledge, operational excellence, and cutting-edge solutions, we help companies stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Follow us on LinkedIn, X, YouTube, and Facebook.

The Senior Credit & Collections Specialist will use creative thinking and problem-solving skills to address complex disputes. This role involves managing a portfolio of customers in Quebec, requiring excellent French language skills.

This position is on a hybrid schedule (3 days/week) based out of our North Olmsted, Ohio location.

Key Responsibilities:

1. Manage the collection efforts for specific accounts receivable portfolios.
2. Process credits related to authorized programs and billing discrepancies.
3. Identify unwarranted customer patterns and perform root cause analysis to resolve issues.
4. Maintain credit history files.
5. Identify delinquent accounts requiring external collection efforts.
6. Review orders on credit hold and recommend appropriate actions.
7. Analyze system data to improve Accounts Receivable metrics.
8. Assist the Director of Credit and Collections with various projects.

Qualifications:

• Proficient in reading, writing, and speaking French, preferably French Canadian.
• Minimum of 5 years of finance and/or credit experience.
• Working knowledge of Word and Excel.
• Bachelor’s Degree preferred.

Our Culture and Values:

• Be a transformation leader at the forefront of AI, automation, and digital innovation.
• Thrive in a values-driven culture built on integrity and inclusion, where your ideas fuel progress.

Genpact is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, age, national origin, citizenship, marital status, veteran status, genetic information, sexual orientation, gender identity, disability, or other protected characteristics.