Collections Specialist

DWF Law LLP; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global legal service provider is seeking an experienced Collection Specialist. The candidate will analyze aged debts, maintain accurate records, and communicate effectively within a diverse team, providing crucial support to Canadian insurance entities. The role offers a comprehensive rewards package and promotes a culture of inclusivity and support for all employees.

Benefits

Comprehensive rewards package

Access to RRSP plan

Group benefits

Generous vacation and personal days

Qualifications

• Intermediate to advanced credit and collections experience required.
• Experience in Lloyd’s market or insurance sector preferred.
• Ability to adapt to new software and processes.

Responsibilities

• Analyze and investigate aged debts.
• Maintain accurate records of collection activities.
• Collaborate with clients to ensure timely payments.

Skills

Attention to detail

Professional communication

Organizational skills

Teamwork

Education

Diploma or Degree in Accounting, Business Administration

Tools

Outlook

Excel

Word

Job description

The role requires an intermediate to advanced level of collection experience, ideally with specialization in the insurance sector. The successful candidate will be responsible for analyzing and investigating aged debts, maintaining accurate records of collection activities, and communicating effectively with internal claim handlers, administrative members, and clients. This role will also assist the finance manager with additional accounting duties as needed. The successful candidate will provide critical support to all Canadian insurance entities.

Responsibilities

• Send payment reminders to clients.
• Identify and manage delinquent accounts.
• Investigate and analyze the sources of aged debts, ensuring root causes are understood and addressed.
• Effectively communicate findings to file handlers, the administrative team, and the finance manager.
• Maintain precise and up-to-date records of collection statuses.
• Collaborate with clients to resolve outstanding issues and ensure timely payments.
• Perform additional accounting duties as required to meet business needs.

What will help you succeed in this role?

• Diploma or Degree in Accounting, Business Administration, or related field is preferred.
• Previous experience in the Lloyd’s market or the insurance sector is a significant asset.
• Demonstrated expertise in credit and collections, with a minimum of intermediate to advanced experience.
• Proficiency in Outlook, Excel, and Word, with the ability to adapt quickly to new software, processes, and programs.
• Strong attention to detail and accuracy in all tasks.
• Professional communication skills, both verbal and written.
• Excellent organizational, multi-tasking, and teamwork abilities.

What we offer

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will receive access to our RRSP plan, group benefits, generous vacation days, and sick / personal days to use throughout the year.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

At DWF, we champion an environment where everyone is encouraged to be their authentic selves, fostering a culture that supports and celebrates the unique contributions and aspirations of all our colleagues. We are an equal opportunities employer that celebrates diversity. Our goal is to ensure a positive experience for all team members, providing necessary adjustments and support to enable everyone to reach their full potential. If there's anything you need to perform at your best, we're here to help.

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