Collections Specialist

The Portfolio Group; Toronto; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading company is seeking a Collections Administrator in Downtown Toronto to manage the collections process and client relationships. The ideal candidate will have proven experience in customer service and collections, ensuring timely payments while addressing client queries with professionalism. This full-time role offers competitive compensation and benefits, including health coverage and additional vacation days based on tenure.

Benefits

Health and dental coverage

RRSP Matching Program

Day off on your birthday

Increased vacation days based on years of service

Qualifications

• Minimum of 5 years’ experience in a collections role.
• Outstanding verbal and written communication abilities.
• Strong ability to resolve challenging customer issues.

Responsibilities

• Oversee and manage the collections process for clients.
• Negotiate payment terms and solutions with clients.
• Handle client communications and document updates.

Skills

Customer Service

Problem Solving

Communication

Tools

Excel

Job description

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This range is provided by The Portfolio Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$55,000.00 / yr - CA$65,000.00 / yr

Direct message the job poster from The Portfolio Group

Senior Recruitment Partner at The Portfolio Group | Client Solutions

The role of a Collections Administrator is pivotal in maintaining positive client relationships while ensuring timely collection of outstanding balances.

You will be working full-time in office, in Downtown Toronto; just off of Union station.

This opportunity is ideal for someone who is detail-oriented, takes initiative, and communicates effectively. The successful candidate will thrive in a dynamic yet structured environment and bring proven experience in collections and customer service. You will be responsible for a variety of duties, including data entry, cash reconciliation, and contract cancellations, while working closely with a collaborative team. Strong problem-solving skills and the ability to handle sensitive client matters with care and professionalism are essential.

Key Responsibilities :

• Oversee and manage the collections process for clients
• Deliver outstanding customer service (“Super Duper Service”) with a clear understanding of service level agreements and client relationship protocols.
• Reach out to clients regarding overdue balances, payments, and service-related questions.
• Negotiate payment terms and solutions with clients in accordance with company procedures.
• Maintain account aging in line with company standards.
• Handle client communications and accurately document updates across multiple platforms.
• Prepare and manage the daily pre-authorized debit (PAD) report in Excel for leadership review.
• Investigate and address billing discrepancies and invoice concerns.
• Process payments received via PAD, credit card, or cheque.
• Set up client payment plans in accordance with contractual terms.
• Coordinate with internal departments including service and legal teams.
• Perform a range of administrative and financial tasks as needed.

Performance Expectations :

• Meet individual KPIs and service standards for internal and external clients.
• Deliver strong performance in areas such as customer communication, cash collection, arrears management, direct debit setup, outbound call volumes, debtor aging, and collections efficiency.
• Maintain consistent attendance and punctuality.

Qualifications :

• Minimum of 5 years’ experience in a collections role.
• Strong ability to resolve challenging customer issues with professionalism.
• Outstanding verbal and written communication abilities.
• Advanced analytical thinking and investigative research skills.

Perks and benefits

• Perks : Day off on your birthday, enhanced benefits including health and dental coverage, RRSP Matching Program, downtown location, and increased vacation days based on years of service.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Finance and Customer Service

Human Resources Services

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