Collections Specialist

goeasy Ltd; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Collections Specialist, where you will play a vital role in maximizing business revenue through effective account management. This position offers comprehensive training and the opportunity to work in a supportive environment. With a focus on compassion and empathy, you will engage with customers to understand their needs and negotiate repayment plans. Enjoy a competitive benefits package that includes financial incentives, health coverage, and personal development opportunities. If you are eager to grow in a dynamic team, this role is perfect for you.

Benefits

Monthly Incentive Plans

Employee Share Purchase Plan Matching

Extended Healthcare Coverage

Paid Volunteer Days

Employee Discounts

Tuition Assistance Program

Recognition Awards

Leadership Development Programs

Qualifications

• Excellent communicator with a results-oriented mindset.
• Prior experience in call center, customer service, or retail sales is a strong asset.

Responsibilities

• Demonstrate compassion and empathy for customers.
• Outbound calls to negotiate repayment plans on overdue accounts.
• Manage customer accounts and collection activities.

Skills

Communication Skills

Customer Service

Negotiation Skills

Mathematical Skills

Education

High School Diploma

Job description

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one ofNorth America’s Most Engaged Workplaces,we want the best to join our team.

Our National Contact Center is the heartbeat of goeasy Ltd! We support over 400 locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.

As a Collections Specialist, you will maximize business revenue through account management and coordinating repayment arrangements for overdue accounts. No experience, but have the right attitude? We offer full comprehensive training programs to equip you with the tools needed for success.

What’s in it for you:

Benefits and Perks package which goes beyond your base salary:

• Financial
  • Monthly incentive plans
  • RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle
  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
• Perks
  • Perkopolis employee discount program
  • Employee discounts on furniture, electronics, and appliances
  • easyloans – employees have access to loans at lower interest rates
  • Tuition Assistance Program
• Recognition
  • Opportunities for monthly, quarterly, and annual awards
  • President’s Trip – week-long dream vacations for top performers
  • Leadership development programs – over 70% internal promotion rate!

What you do:

• Demonstratecompassionandempathyfor our customers by understanding their situations, needs, and offering solutions
• Outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers
• Support retail operationsby managing customer accounts and collection activities on delinquent/past due accounts
• Manage accounts receivables by ensuring exceptional execution results in the collection of our financial loans
• Document collections activities and processes through superior administration skills

Who you are as the successful candidate:

• Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
• Good math skills with the ability to perform basic calculations
• Prior experience in at least one of the following core areas is a strong asset: call center, customer service, retail sales, collections, and consumer loan industry
• Able to pass background checks (criminal, employment, credit)

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.