Collections Specialist

Skyline Group of Companies; Guelph; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading property management firm in Guelph, Ontario is looking for a Collections Specialist for a 6-month contract. The ideal candidate will negotiate payments for delinquent accounts while maintaining professionalism during difficult conversations. You'll need strong customer service skills and the ability to handle multiple tasks under pressure. This role offers competitive pay, benefits, and a supportive workplace culture.

Benefits

Competitive pay

Benefits

Paid volunteer day

Ongoing training

Qualifications

• Ensures compliance with the Collection and Debt Settlement Services Act.
• Experience with inbound and outbound calls regarding delinquent accounts.
• Knowledge of residential property management or real estate is an asset.

Responsibilities

• Negotiate appropriate payments for delinquent accounts.
• Meet and exceed monthly performance targets.
• Contact delinquent tenants using skip tracing techniques.

Skills

Negotiation skills

Organizational skills

Customer service skills

Problem-solving skills

Education

Minimum 2 to 3 years post-secondary education or equivalent experience

Job description

We’re looking for a passionate, driven and energetic candidate to join our team as a Collections Specialist for a 6 month contract located in Guelph, Ontario.

Job Description

Looking for a change? Want to make your mark in a fast-paced, professional and fun environment? As a Collections Specialist, you are the master of staying professional and calm during difficult conversations while negotiating appropriate payments for delinquent accounts. We want someone who will believe in our shared goal of creating meaningful value and an exceptional experience for our customers, our people and our communities.

What we look for:

• Ensures the correct procedures are followed related to contraventions of the Rental Agreement, while following PIPEDA and the Collection and Debt Settlement Services Act.
• Inbound and outbound calls from account holders and assisting on resolving their delinquent accounts, by means of payment arrangements in full, settlements as well as payment plans.
• Contacts delinquent tenants through skip tracing techniques, by means of phone, email, or mail, with the purpose of requesting and collecting monies owing to Skyline.
• Meet and exceed monthly performance targets.
• Superior multi-tasking and organizational skills while remaining detail orientated.
• Able to be proactive with good problem solving skills, judgment and innovation.
• Strong interpersonal and customer service skills with an enthusiasm for working with the public.
• Capable of operating under pressure and meeting deadlines.
• Knowledge of residential property management and/or real estate is an asset.
• Excellent verbal and written communication skills in English.
• Minimum 2 to 3 years post-secondary education; OR 2 years of relevant and equivalent workplace experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Why you want to work here:

• You get a thrill from staying organized; being compliant; and spreadsheets are your “thing”.
• You believe that care and compassion can go a long way in tough situations.
• You want to be a part of a great team that celebrates individuality, as well as supports and builds people up.
• Working for a growing company that supports environmental stewardship and social responsibilities is a must for you.
• You want to work for a company that supports work-life balance.

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

We offer our employees competitive pay, benefits, paid volunteer day, on-going training, growth potential and so much more. Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.