Collections Specialist

MLT AIKINS LLP; Calgary; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

MLT Aikins LLP in Calgary is seeking a Collections Specialist to join our Collections team. The role focuses on debt recovery for clients as part of a litigation-support team of lawyers, paralegals and assistants.

You will investigate assets, evaluate collection potential, develop strategies, negotiate settlements, and prepare accounts for action. The ideal candidate is self-motivated, highly organized, and able to work independently with strong attention to detail and compliance.

Qualifications

• Minimum of three years experience performing collections work at a law firm, collection agency or in-house collection department.
• Strong interpersonal and communication skills.
• Ability to work independently and adapt to a fast-changing environment.
• Advanced computer skills including MS Office (Word, Excel, Outlook) and familiarity with collection software.

Responsibilities

• Using a business-minded approach to assess files for likelihood of collection and align recovery efforts.
• Making outbound collection calls and responding to inbound calls and emails in a professional manner.
• Monitoring and conferring with debtors and their legal counsel on settlements and payment arrangements.
• Coordinating workflow with team lead, paralegals and collections administration.

Skills

Interpersonal skills

Time management

Independent worker

Client service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Planner

Teams

Adobe

CollectLink

Techcom

Litigation Highway

Tools

Adobe

Microsoft Word

Microsoft Excel

Microsoft Outlook

Planner

Teams

CollectLink

Techcom

Litigation Highway

Job description

Job Title: Collections Specialist - Calgary

Hybrid work: Remote 2 days/week following probationary period

Base salary: Compensation based on skills and experience

Who we are

MLT Aikins is a full-service law firm of more than 375 lawyers across the four western provinces. Named one of Canada’s best law firms by the Globe and Mail, MLT Aikins is the only law firm to have offices in Vancouver, Edmonton, Calgary, Saskatoon, Muskeg Lake Cree Nation, Regina and Winnipeg. As one of the largest firms in Canada, we have the bench strength and geographic scope to meet the increasingly complex needs of clients.

Job summary

We are hiring a Collections Specialist to join our Collections team in Calgary. The Collections Specialist is responsible for debt recovery on behalf of clients as part of a team of lawyers, paralegals and legal assistants performing debt recovery litigation work within a broader litigation practice. The Collections Specialist conducts investigations to identify assets, evaluates collection potential, develops collection strategy, negotiates and monitors repayment terms, and prepares accounts for legal action.

Our ideal candidate is self-motivated and highly organized, with superior time management skills as well as excellent interpersonal and communication skills. We are looking for a candidate who can work independently, has excellent attention to detail, displays sound judgement rooted in tangible collections experience, can follow instructions with minimal supervision while adhering to strict compliance requirements and who thrives in a fast-paced, professional team environment while providing superior service to our clients. As a growing and dynamic firm, we are eager to hear from qualified applicants interested in joining our high-performing and collaborative team.

Hybrid remote work is available for this position following completion of the probationary period.

Responsibilities include

• Using a business-minded approach to assess files for likelihood of collection to align individual and team recovery efforts with collection potential
• Making outbound collection calls and responding to inbound calls and emails in an efficient and professional manner
• Monitoring and conferring with debtors and their legal counsel on settlements and payment arrangements
• Communicating with the team lead, paralegals, specialists and collections administration to coordinate workflow and triage priority deliverables
• Maintaining an efficient and up-to-date digital file system and matter status information in the firm and client portals, utilizing strong organizational skills with exceptional attention to detail
• Drafting and editing professional correspondence and documents
• Effectively triaging planned and urgent work within time constraints
• Completing ongoing training and participating in client audit processes to maintain compliance requirements

Qualifications include

• Minimum of three years experience performing collections work at a law firm, collection agency or in-house collection department
• Advanced computer skills including Adobe, Word, Excel, Outlook, Planner and Teams
• Experience with document management systems, CollectLink, Techcom and Litigation Highway considered an asset
• Ability to work independently and adapt to a fast-changing environment
• Ability to remain composed when dealing with a diverse group of people and situations
• Strong interpersonal skills and enthusiasm for working in a dynamic, team-based environment
• A client-focused approach and commitment to providing exceptional service to internal and external clients

We offer

• A competitive salary including individual performance bonus
• Ongoing job-specific training and opportunities for professional development
• Comprehensive coverage for health and wellness benefits
• Access to group savings plans and investment options
• Growth and development opportunities
• Mentorship and support
• A positive and inclusive work environment

Our Diversity Statement

MLT Aikins is an equal opportunity employer and is committed to building an inclusive and diverse work environment. Our principles of diversity, equity and inclusion create a space for everyone to collaborate, allowing us to deliver excellent and increasingly innovative legal service to our clients. We encourage individuals of a diverse group to apply to our job postings.