Collections Specialist

Gowling WLG; Calgary; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Hybrid work flexibility

Vacation days

Parental leave

RRSP with employer match

Disability & life insurance

Employee Assistance Program

Recognition programs

Job summary

Gowling WLG is seeking a Collections Specialist to support MBP portfolio collections and national client accounts across Canadian offices. You will manage delinquent balances, prepare reconciliations, and collaborate with Cash Receipts and E-Billing teams to ensure timely payments.

The role requires 3+ years in credit/collections within professional services, a high school diploma with related experience, and strong MS Office skills. Bilingual French/English is a strong asset.

Qualifications

• Minimum 3 years experience working with clients in credit and collections, or in a professional services environment.
• High School Diploma with 4+ years related work experience; college diploma in accounting or business an asset.
• Knowledge of accounting/collections software and banking procedures; basic knowledge of accounting principles.
• Bilingualism (French/English) is considered a strong asset
• Capacity to work independently, as well as in a team environment.
• Ability to communicate effectively with Firm members and external clients in a professional manner, providing outstanding service.

Responsibilities

• Manage MBP portfolio collections with monthly review of action plans and client contact.
• Prepare delinquent accounts correspondence per firm policy.
• Investigate disputed balances and prepare reconciliations for MBP or clients.
• Produce reports on collection efforts and accounts in arrears.
• Maintain client notes in collection software and schedule follow-ups.
• Meet MBP to provide status updates and discuss payment timeliness.
• Assist Cash Receipts Team with payment allocations.
• Prepare necessary forms (write off, trust, bill cancellations).
• Oversee national client collections across multiple offices and practice groups.
• Collaborate with MBP and E-Billing Clerks to ensure invoices are submitted in client portal.

Skills

Credit & collections

Customer service

Communication

MS Office

Bilingual (French/English)

Education

High School Diploma + 4+ years experience

Accounting/business diploma (asset)

Tools

Accounting software

Collection software

Job description

ABOUT GOWLING WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

The Collections Specialist is responsible for providing overall collection support for Matter Billing Professionals (MBP), including collection of outstanding accounts in assigned portfolio, assisting with cash receipt allocation, identifying issues and developing solutions for delinquent accounts.

This position can be based in any of our Canadian offices!

RESPONSIBILITIES

MBP Portfolio Collections

• Manage the collection requirements for assigned MBP including, initiate collection action through monthly review of planned course of action and contacting each client as required.
• Prepare correspondence related to delinquent accounts according to the firm’s collection policy.
• Investigate disputed delinquent account balances and prepare account reconciliations, as required for MBP or clients.
• Produce various reports regarding collection efforts, results, and clients in arrears.
• Maintain accurate and up to date client notes in the collection software; documenting payment promises, pertinent account details and scheduling follow up with clients or MBP.
• Meet with MBP to provide client status updates and discuss any issues/concerns with respect to timeliness of payments.
• Assist Cash Receipts Team with the allocation of payments as outlined in the cash receipts policy.
• Prepare forms as needed (write off, trust, bill cancellations, etc.).

National Client Collections

• Manage the overall collection of client accounts involving multiple offices and practice groups.
• Maintain accurate and up to date client notes in the collection database documenting payment promises, pertinent account details and scheduling follow up with clients.
• Assist Cash Receipts Team with the allocation of payments by following up with assigned clients.
• Collaborate with peers to ensure appropriate information is being relayed to MBPs as needed.
• Work with MBP and E-Billing Clerks to ensure all invoices are submitted in client payment portal and payment is received within the agreed e-billed client payment terms.
• Prepare forms as needed (write off, trust, bill cancellations, etc.).
• Assist Cash Receipts Team with the allocation of payments as outlined in the cash receipts policy.

QUALIFICATIONS

• Minimum 3 years experience working with clients in credit and collections, or experience in a professional services environment.
• High School Diploma with 4+ years related work experience; college diploma in accounting or business an asset.
• Knowledge of accounting/collections software and banking procedures; basic knowledge of accounting principles.
• Bilingualism (French/English) is considered a strong asset
• Capacity to work independently, as well as in a team environment.
• Ability to communicate effectively with Firm members and external clients in a professional manner, providing outstanding service (internal and external).
• Ability to effectively resolve demanding multi-layered situations with good judgement, tact and diplomacy.
• Strong organizational, time management skills and the ability to prioritize and multi-task to meet strict deadlines in a fast-paced environment.
• Exceptional attention to detail.
• Strong interpersonal and teamwork skills.
• Computer literacy, including effective working skills of MS Office particularly Word & Excel.

Benefits/Perks

• 100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
• Benefits coverage for Firm members and their dependents from day one!
• 15+ vacation days and hybrid work flexibility
• Parental leave top-up for 26 weeks (after 12 months of full-time employment)
• Group Retirement Savings Plan with employer match
• Financial protection through short & long-term disability, life, accident & critical illness insurance
• Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
• Recognition awards, appreciation events, and a supportive, collaborative work culture
• Perks and preferred pricing programs, referral bonuses and more

The starting range for this role is $50,000 to $60,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

Gowling WLG may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.