Collections Representative- Bilingual

Rentokil Initial; Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading pest control provider in Canada is seeking a Collections Clerk to assist the collections team. The role involves handling past due accounts, implementing payment plans, and ensuring customer satisfaction through effective communication and documentation.

Qualifications

• Minimum 1 year experience in an office environment.
• Strong preference for experience with accounts payable/receivable.

Responsibilities

• Handle telephone collections on past due accounts.
• Implement and monitor payment plans.
• Document activity and maintain follow up on all accounts.

Skills

Data Entry

Customer Service

Collections Techniques

Tools

Microsoft Office

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

The Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests.

Responsibilities :

• Handle telephone collections on past due accounts receivables
• Implement and monitor payment plans
• Responsible for call handling and chargebacks
• Responsible for quality assurance monitoring
• Assist with special requests for both internal and external customers.
• Contact customers as needed in an effort to resolve account issues.
• Document activity and maintain follow up on all accounts
• Respond to customer AR calls with regards to account inquiries.
• Provide documentation to customers requesting invoices, statements, etc.

Requirements

• Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable / receivable or general bookkeeping
• Knowledge of billing procedures and collections techniques
• Must have knowledge of collections and ability to work in a fast-paced environment.
• Must be proficient in Microsoft Office (Word, Excel, etc.)
• Have a working knowledge of FDCPA and GLB Privacy Act.