Collections Representative

SPECTRAFORCE; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company is looking for a Collections Representative for a 6-month contract in Mississauga. This role involves analyzing financial statements, assisting in insolvency proceedings, and providing outstanding customer service. Ideal candidates will have at least 2 years of relevant experience, especially in insolvency and collections.

Qualifications

• At least 2 years of relevant financial industry experience.
• Knowledge of competitive marketplace and trends.

Responsibilities

• Assess financial situations to determine appropriate actions.
• Keep up to date with changes in insolvency law and practice.
• Deliver exceptional customer service that builds trust.

Skills

Knowledge of federal, state / provincial and local laws

Insolvency / bankruptcy

Analytical skills

Customer service

Education

Related post-secondary degree

Job description

Direct message the job poster from SPECTRAFORCE

Jr. Recruiter at SPECTRAFORCE Technologies Inc.

Position Title : Collections Representative - Insolvency

Duration : 6 months

Working Location : Mississauga, ON (1 day a month)

Pay Rate : $24.13 / hr

Role Mandate :

• This group focuses on bankruptcies, consumer proposals and credit counseling.
• The role will require analyzing financial statements, determining business liability and applying relevant legislation to maximize recovery of assets and other insolvency proceedings.
• The team collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities.
• Support areas may include, but are not limited to, coaching and training, quality audits, works closely with the vendors and credit collection disputes.

Role Responsibilities :

• Assess the financial situation of individuals or businesses to determine the appropriate course of action
• Prepare and submit necessary documentation relating to insolvency procedures
• Keep up to date with changes in insolvency law and practice
• Establishes expertise with Consumer Collections personnel as a key support contact / resource / coach with proficiency and tools to assist departments in achieving goals.
• Analyzes data and information to provide insights and recommendations.
• Escalates complex or unresolved customer situations to managers as required.
• Completes required documentation to ensure customer’s requests are accurately processed.
• Organizes work information to ensure accuracy and completeness.
• Delivers exceptional customer service that builds trust through expertise, responsive service and support.
• Follows documented policies and procedures to execute transactions, activities and processes.
• Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
• Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
• Maintains the confidentiality of customer and Bank information.
• Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
• Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
• Completes complex & diverse tasks within given rules / limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Must Have Skills :

• At least 2 years of relevant financial industry experience, can be combined with post-secondary degree in related field of study.
• At least 2 years of insolvency / bankruptcy.
• Knowledge of federal, state / provincial and local laws pertaining to Consumer Collections and functional area.
• Knowledge of competitive marketplace and trends in product offerings.

Nice to Have Skills :

• Knowledge of trustee / vendor platforms.
• Previous analyst / problem solving skills.

Seniority level

Seniority level

Associate

Employment type

Employment type

Contract

Job function

Job function

Customer Service

Banking, Investment Banking, and Financial Services

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Representative • Mississauga, Peel Region, Canada