Collections Representative

Reliance Home Comfort; Golden Horseshoe; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading home services provider as a Collections Representative. You will play a crucial role in recovering funds and maintaining customer relationships. With a focus on growth, we offer a supportive team environment and opportunities for advancement. If you have strong communication skills and experience in collections, we want you on our team!

Benefits

Competitive base pay

Great benefits plan

Career advancement opportunities

Diverse and inclusive team

Qualifications

• Minimum 1-year experience in collections or a call center environment.
• Fluency in English and French, both written and verbal.

Responsibilities

• Responsible for recovering funds on past due accounts.
• Maintain positive customer relationships to increase retention.
• Achieve departmental KPIs for quality and productivity.

Skills

Communication

Interpersonal Skills

Time Management

Organizational Skills

Problem Solving

Adaptability

Education

High School Diploma

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

2 Lansing Square, North York, ON M2J 4P8, Canada Req #5586

May 15, 2025

Find Your Limitless with Reliance

By joining Reliance as aCollections Representative, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What do we offer?

• A successful and knowledgeable team to be part of and learn from
• Competitive bases pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Responsible for recovering funds on past due accounts.
• Successfully negotiate appropriate payment arrangement terms with customers.
• Maintain positive customer relationships in order to increase customer retention.
• Work with customers to resolve disputes and complaints within company guidelines, while providing excellent customer service.
• Accurately enter and maintain customer records in the billing system.
• Process adjustments and update customer information as required.
• Responsible for departmental objectives for amounts recovered, call quality, and productivity.
• Demonstrate initiative in problem solving and in working with other departments within the organization.
• Responsible for achieving all standard department KPIs, including quality, average handle time, promoting paperless billing, and preauthorized credit card payments.

What do you bring?

• Minimum 1-year experience in collections or a call center environment.
• Excellent communication and interpersonal skills.
• Responsive and easily adaptable to change.
• Stronger than intermediate computer literacy.
• Excellent time management and organizational skills.
• Working knowledge of Microsoft applications; Excel, PowerPoint, MS Word, Outlook.
• Team player who is goal oriented, objective driven, and comfortable working in a fast-paced environment.
• Fluency/proficiency in English and French, both written and verbal.
• Proficiency in French translation would be an asset.
• Must be able to work flexible hours Monday to Friday within the hours of 8:00am to 8:00pm.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.