Collections Manager

Mariostowing; Kelowna; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the financial services industry is seeking a detail-oriented Collections Manager to oversee receivable management. This role involves ensuring timely collections and resolving client payment issues. Candidates should have solid communication skills and a proactive approach to problem-solving. An attractive salary package and benefits are offered in a supportive team environment.

Benefits

Competitive salary

Extended health and dental benefits

RRSP or pension contribution options

Professional development support

Collaborative and respectful team environment

Qualifications

• 2+ years of experience in accounts receivable, collections, or credit control.
• Strong understanding of accounting principles related to receivables.
• Experience in a high-volume environment is an asset.

Responsibilities

• Monitor aging reports and follow up on outstanding invoices.
• Investigate and resolve customer billing discrepancies.
• Support month-end closing activities related to AR balances.

Skills

Attention to detail

Problem-solving

Communication

Interpersonal skills

Tools

Microsoft Excel

Sage accounting software

Job description

Position Summary:

We are seeking a detail-oriented and results-driven Collections Manager to join our accounting team. This individual will play a critical role in managing the company’s receivables, ensuring timely collection of outstanding accounts, and maintaining positive relationships with clients. The ideal candidate is proactive, persistent, and possesses excellent communication and problem-solving skills.

Key Responsibilities:

• Monitor aging reports and follow up on outstanding invoices via phone, email, and written correspondence
• Proactively contact customers to resolve payment issues and secure timely payments
• Investigate and resolve customer billing discrepancies and disputes
• Record collection activities and maintain accurate customer account notes in Sage and our dispatch systems
• Work collaboratively with the operations and accounting teams to resolve issues impacting receivables
• Prepare and send monthly statements to customers
• Recommend accounts for escalation, legal action, or write-off as necessary
• Support month-end closing activities and reporting related to AR balances
• Maintain compliance with company credit policies and procedures

Qualifications:

• 2+ years of experience in accounts receivable, collections, or credit control
• Strong understanding of accounting principles related to receivables and collections
• Proficiency in Microsoft Excel and experience with Sage accounting software
• Exceptional communication and interpersonal skills
• High attention to detail and strong organizational skills
• Ability to handle difficult conversations professionally and respectfully
• Experience working in a high-volume or fast-paced environment is an asset

What We Offer:

• Competitive salary
• Extended health and dental benefits
• RRSP or pension contribution options
• Professional development support
• A collaborative and respectful team environment