Collections Coordinator

Jonas Software; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading software provider is seeking a Collections Coordinator to join their Finance team. This role involves managing customer accounts, negotiating payments, and reporting on overdue accounts. The ideal candidate will have strong communication and negotiation skills, along with solid experience in collections and accounting principles.

Qualifications

• 3+ years of B2B collections experience required.
• Strong customer focus and negotiation skills essential.
• Experience with accounting principles and MS Office.

Responsibilities

• Negotiate payment plans and resolve collection issues.
• Manage accounts receivable meetings and reporting.
• Prepare statements and investigate NSF payments.

Skills

Communication

Negotiation

Customer Focus

Analytical Skills

Problem Solving

Education

Intermediate level courses in Accounting

Tools

MS Office Excel

Great Plains accounting software

Job description

Job Description: Job Description Collections Coordinator

Jonas Software – Corporate

Our business is one in which building relationships and working with others on a team plays an important role. The position requires a skilled individual who has to be patience along with having great written communications and listening skills. This individual has the confidence to speak with senior executives, and colleagues. Driven to perform with negotiating skills, results-oriented and willing to do what it takes to get results. You have excellent functional/technical skills with the capability to have composure at stressful times. If you are customer focused and are an enthusiastic energetic self-starter. You are extremely organized and do not let details slip through the cracks. You are a collaborative individual, who likes to put forward suggestions and ideas on how to improve the status quo. Then we are looking for you!

JOB RESPONSIBILITIES

As an important member of our Finance team you will:

• Deal with collection issues escalated from the customer and business units including negotiating payment plans if required
• Manage customers on hold
• Reporting monthly for AR past due balances (for example) to department management
• Manage all A/R meetings with other departments and follow up on tasks agreed to in meetings – this includes preparing all documentation for the meetings
• Prepare the allowance of doubtful account provision quarterly and prepare required reporting monthly for over 60 day accounts
• Prepare detailed statements of account for customers on request
• Investigate NSF payments as seen on online banking software, including calling the bank and/or customers
• Collect overdue accounts over 30 days for all companies, this includes updating the client file with detailed call results and escalating if required
• Approve and apply credits on customer accounts
• Reconcile customer accounts as requested
• Other duties as required

JOB QUALIFICATIONS:

• Previous B2B collections experience of at least 3 years
• Excellent communication skills, refined negotiation skills
• Strong customer focus with the ability to be patient and retain composure when under pressure
• Ability to work under tight deadlines and meet performance targets as established by management
• Have successfully completed intermediate level courses in Accounting with functional and technical experience in the accounting principles and procedures
• Strong Skills and experience in MS Office Excel (Intermediate)
• Solid administrative and organizational skills with ability to adjust and respond professionally to changing priorities and ad hoc issues
• Excellent analytical and problem solving skills
• Experience with Great Plains accounting software would be an asset

Business Unit: Corporate - Club Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.