Collections Associate (French / English Bilingual)

Hyundai Capital; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading automotive finance company is seeking a Bilingual Associate for Collections in Toronto. The role focuses on assessing and collecting past due accounts while maintaining positive customer relationships. Candidates should have over 2 years of collections experience, knowledge of Canadian collection practices, and be fluent in English and French. This job requires flexibility for rotating shifts between 8 am and 8 pm.

Benefits

Accommodations available for candidates with disabilities

Dynamic and collaborative work environment

Qualifications

• 2+ years of experience as a Collections Analyst.
• Knowledge of Canadian collection practices and regulations.

Responsibilities

• Collect on active accounts in any stage of delinquency.
• Negotiate best possible payment amount on non-performing loans.
• Collect end-of-term billing on terminated accounts.

Skills

Effective collections techniques

Conflict management

Bilingual in English and French

Intermediate Microsoft Excel

Education

High school graduate

College Degree

Job description

Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai / Kia dealerships and Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success.

Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: simplicity, collaboration, elements of nature and symmetry.

Position Details: The Bilingual Associate, Collections is responsible for the assessment and collection of past due accounts, maximizing payments from customers while preserving a healthy and respectful relationship with them. While the role mainly requires attending inbound calls, making outbound calls, and replying to emails from customers, other collections administrative tasks are required to achieve the individual and collective collections KPIs. The Associate will work the rotating shifts between the hours of 8 am to 8 pm and flexibility is required.

Responsibilities

• Collect on active accounts in any stage of delinquency (1-120+ DPD) maximizing payment
• Collect end-of-term billing on terminated accounts
• Collect on First Payment Default accounts and analyze for potential fraud
• Collect Missed First Payment accounts and fix the applicable procedural issue
• Collect on non-performing loans and negotiate best possible payment amount
• Recommend eligible accounts that are 45+ DPD for Notice of Default procedure
• All other duties as assigned

Qualifications

• 2+ years of experience as a Collections Analyst
• Knowledge of effective collections techniques for late-stage delinquent accounts

Education & Certification

• High school graduate (required), College Degree a plus

Knowledge, Skills, & Abilities

• Knowledge of Canadian collection practices and regulations
• Capable of managing conflict, de-escalating situations, and finding solutions suitable for both customers and the company
• Intermediate experience in Microsoft Excel
• Must be able to read, write, and speak in English and French

Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.