Collections Analyst

MAD Elevator Inc; Mississauga; In loco; CAD 55.000 - 60.000; Tempo pieno

Descrizione del lavoro

MAD Elevator Inc in Mississauga, ON is seeking a Collections Analyst to manage a designated group of customer accounts for deposit invoicing, collections, and cash application. The role involves ensuring accuracy, processing payments, and securing revenue.

The ideal candidate has strong customer service skills, attention to detail, and experience in accounts receivable. The position is full-time, with a salary range of $55,000 to $60,000 CAD annually.

Competenze

• College diploma or bachelor’s degree in accounting, finance or business administration preferred.
• 2 years of experience in accounts receivable or collections is an asset.
• Strong attention to detail and proactive, organized work style.
• Excellent customer service and communication skills (written and verbal).
• Ability to work independently with minimal supervision and manage priorities.

Mansioni

• Apply cheque, EFT, and credit card payments in Syspro.
• Investigate payment discrepancies and respond to customer inquiries.
• Ensure timely collection of receivables.
• Set up and maintain customer accounts.
• Prepare and issue invoices and manage deposit billings.
• Review A/R aging and provide analysis to finance leadership.
• Build cooperative relationships with internal departments.
• Provide excellent customer service to all customers.

Conoscenze

Accounts receivable

Customer service

Detail oriented

Analytical skills

Communication skills

Formazione

College Diploma or bachelor’s degree in accounting, finance or business administration

Strumenti

MS Office

Excel

Outlook

Pivot tables

VLOOKUP

Descrizione del lavoro

Salary Range: $55,000.00 To $60,000.00 Annually

Collections Analyst

Think back—was there ever an elevator ride that made you go, “Whoa, this is nice”?

Maybe it was an elegant glass lift or a minimalist stainless-steel rocket.

It might have shaped your first impression or left a lasting memory of a building.

Chances are, the details made the difference; with an aesthetic interior and stylish, well‑built buttons and fixtures. Immersive digital technology like visual displays may have turned a simple ride into a memorable experience as well. You may not have noticed these details then, but once you’ve worked with us, you’ll start noticing them everywhere you go.

Company Overview

We have a vision – to have a MAD product in every elevator. Headquartered in Mississauga Canada, our 80,000 sq. foot facility focuses on the efficient production of industry‑leading fixtures, high quality elevator car interiors, and cutting‑edge digital products.

At MAD, we set you up to be the expert – providing the tools, support, and environment to help you thrive. From there, it’s all you – your drive and ideas lead the way. MAD has been ranked among Canada's top 500 fastest growing companies, one of Canada’s Best Managed Companies, a Best Places to Work in Canada, and among Best Employers for Recent Graduates.

Our New Collections Analyst will be responsible for managing a designated group of customer accounts for deposit invoicing, collections, running cash application processes, problem solving with customers and managing customer credit terms. This includes ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying the posted receipts.

The ideal candidate will have proven customer service skills including strong attention to detail and results in improving accounts receivables and a high success rate in collecting outstanding receivable balances. Someone who is friendly, has a positive attitude and strong work ethic.

The responsibilities are applicable to all companies in MAD Elevator Group.

This role reports to the AR/ AP Supervisor.

What you will do in the role

• Apply cheque, EFT, and credit card payments in Syspro.
• Investigate payment discrepancies and respond to customer inquiries.
• Ensure timely collection of receivables.
• Resolve collection issues by contacting customers via telephone or email.
• Set up and maintain customer accounts.
• Follows ongoing collections process and protocols for customer accounts that are overdue. Manage shipment holds to enable collections and completes ongoing follow-up for resolution.
• Identifies aged collections that require third party collections support and manages process.
• Prepare and issue invoices, pre-bills to customers as per SLA timelines. Manages deposit billings and reconcile each project on a monthly basis, prior to month‑end close.
• Review A/R aging listings and provide analysis to finance leadership and business partners.
• Establish effective and cooperative working relationships with internal departments
• Process credit card payments as required.
• Support New customer credit application process by completing analysis to assess credit worthiness. Provide recommendation on credit granting to AR Supervisor for approval.
• Complete quarterly review of credit amounts for existing customers based on historical payments and sales history. Provide recommendations for changes to AR Supervisor and update Customer credit amounts as approved.
• Work closely with the AR and PM teams with regular communication and follow‑up.
• Provide excellent customer service to all customers.

Other

• Other duties as assigned.
• Able to lift up to 15lbs; may work in hot areas 5%, noise 0%.
• Participate actively in Health & Safety programs, 5S activities, and continuous improvement initiatives.

What you bring to the role

• College Diploma or bachelor’s degree in accounting, finance or business administration preferred
• 2 years of experience in an accounts receivable or collection role is an asset
• Willingness to go the extra mile for customers and employees
• High attention to detail required
• Proactive and organized
• Strong customer service and communication skills (Written and verbal)
• Able to deal with customers sensitively and professionally at all times
• Excellent computer skills, intermediate MS office skills with some technical aptitude
• Highly self‑organized and ability to prioritize work.
• Strong analytical skills
• Intermediate Excel and Outlook skills required, including ability to use pivot tables, v‑lookup, dataset management
• Ability to resolve problems and take initiative
• Ability to quickly learn systems and processes
• Able to work independently with minimal supervision
• Clear Background Checks – Criminal and Credit required
• Eligible to work in Canada

This position is located at 6635 Ordan Drive in Mississauga, ON. Hours are typically 8:00am to 4:30pm.

This is a Full‑time, Salary position.

This posting has one (1) vacancy.

Want to see what it's like working at MAD? Visit us on Facebook.

Artificial Intelligence (AI) Disclosure

MAD Elevator Inc. uses artificial intelligence (AI) to assist in screening, assessing, ranking, and/or selecting applicants for this position. Hiring decisions are not made solely by AI and include human review and oversight. Final hiring decisions are made by our hiring team.

Due to the number of responses, only qualified candidates who meet the requirements of the job will be selected for an interview.

We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code (OHRC). Accommodations can be made available to applicants with disabilities throughout the recruitment, selection and/or assessment process.

If you require accommodation in applying for a posting, please contact Human Resources.