Cocktail Server (PM)

Rivercreeresort; Alberta; On-site; CAD 30,000 - 50,000; Part time

Job summary

An exciting opportunity awaits at a vibrant casino environment for an enthusiastic Cocktail Server. This role is pivotal in delivering exceptional service to guests, ensuring their dining experience is enjoyable and memorable. You'll engage with customers, take their orders, and assist them in selecting menu items, all while maintaining a friendly and organized atmosphere. Join a progressive team that values outstanding customer service and offers a competitive wage along with excellent benefits. If you thrive in a fast-paced setting and enjoy working with people, this position is perfect for you!

Benefits

Competitive wage

Excellent benefits

Shuttle service from West Edmonton

Circle of Service program rewards

Qualifications

• Must have cocktail service experience and strong customer service skills.
• Basic math skills required for cash handling and verifying receipts.

Responsibilities

• Prepare tables, greet customers, and take food and drink orders.
• Ensure customer satisfaction and handle any issues that arise.
• Maintain cleanliness and organization of the service area.

Skills

Customer Service Skills

Mathematic Skills

Communication Skills

Physical Coordination

Organization and Planning

Team-oriented

Ability to work under pressure

Education

Cocktail Service Experience

AGLC – Proserve/Protect

Job description

Join to apply for the Cocktail Server (PM) role at River Cree Resort & Casino

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Overview
A structured Server role is critical to serve prepared foods and drinks to casino guests. The server will typically spend the most time with guests during their stay at the casino.

Reporting to the Food & Beverage Manager, the Server will be responsible for collecting food and drink orders from guests. This will include collecting special dining requests they may have. They will also assist guests in choosing selections they would enjoy and answer questions regarding allergy alerts. He/she will bill and collect cash after meals from guests.

Responsibilities

• Prepare tables or counters for meals.
• Stock the service area with supplies (e.g. coffee, glassware).
• Greet customers, present menus and/or help customers to select menu items.
• Inform customers about daily specials.
• Record orders and place them with the kitchen and bar.
• Pick up and serve orders.
• Check that customers are enjoying their meals and correct any problems.
• Suggest and serve desserts and beverages.
• Clean and re-set tables.
• Tabulate and present bills for payment.
• Look out for the safety of yourself, co-workers, and follow all Health and Safety requirements in the workplace.
• All other duties as assigned.

Qualifications

• Cocktail Service Experience is a must.
• AGLC – Proserve/Protect preferred.
• Mathematic Skills: Basic math may be needed to verify cash receipts.
• Customer Service Skills: Servers need proper customer service skills as they have a lot of interaction with guests and must deal with a number of special requests.
• Physical Coordination: The server must have the ability to move food trays effectively across the restaurant floor. Trays loaded with food may be as heavy as 15lbs.
• Communication Skills: Reading, writing, speaking, and listening are important for the server to communicate effectively to guests, kitchen staff, and food and beverage helpers.
• Able to work as a part of a team.
• Able to work with little supervision.
• Ability to work calmly under pressure.
• Enthusiastic and outgoing, positive and upbeat.
• Good organization and multi-tasking skills.
• Pleasant and accommodating, willing to go the extra mile.
• Sincere desire to please.
• Sense of urgency and work ethic.
• Calm and organized demeanor.
• High level of self-confidence.
• Believes selling is a service.
• Believes work can be fun.
• Team-oriented.
• Admits what they don't know and will ask for help.
• Appearance standard.
• Remains calm under pressure.
• Organization and planning.
• Has some experience in food handling, cash handling, customer service, and/or serving.
• The schedule for this position may vary and would require the ability to work shift work, late nights, weekends, and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Industries: Gambling Facilities and Casinos