Cocktail Server

Cache Creek Casino Resort; Brooks; On-site; CAD 25,000 - 30,000; Full time

Job summary

Cache Creek Casino Resort in Brooks, Canada seeks a beverage server to provide cocktail and beverage service in the lounge, high limit tables, and poker areas. You will take orders, describe wines and spirits, promote casino offerings, and uphold safety and sanitation standards.

Applicants must be at least 21, have a GED, be able to read and write, and obtain TIPS certification within 90 days of employment. Customer-focused, professional demeanor, and reliable teamwork are essential.

Qualifications

• Must be able to read and comprehend simple instructions and write simple correspondence.
• Must be at least 21 years of age.
• Ability to describe featured wines/spirits and promotions to guests.
• Ability to communicate clearly with guests and team members.

Responsibilities

• Provide professional beverage service to guests in the lounge, high limit tables, and poker areas.
• Take beverage orders including alcoholic and non-alcoholic drinks.
• Describe wines/spirits and promotions with confidence.
• Promote Cache Creek Casino Resort positively.
• Communicate with Beverage Management on duty daily.
• Navigate POS system to place orders, modify items, and split checks.
• Maintain sanitation and safety standards while serving.
• Assist with bussing tables and other duties as assigned.

Skills

Customer service

Professional demeanor

Communication

POS system knowledge

Physical stamina

Education

High school diploma or GED

Tools

POS system

Job description

Summary

To provide cocktail and beverage service to guests in the lounge, high limit tables, and Poker.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Insure that guests receive the highest level of professional and consistent service.
• Promote Cache Creek Casino Resort in a positive manner.
• Communicate with Beverage Management on duty daily.
• Take beverage orders from guests including alcohol and non-alcoholic drinks.
• Server must be able to describe featured wines/spirits, promotions, and thoroughly answer questions with confidence.
• Must possess excellent service skills with a friendly and professional demeanor.
• Greets and converses with guests to suggest or receive cocktail order.
• Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction.
• Carry a 12”‑15” tray containing hot and cold food items.
• Perform steps of service and maintain service standards.
• Practice Safety and Sanitation techniques.
• Obtain TIPS certificate and Guest Service Training within 90 days of employment.
• Perform tasks including bussing tables, side work, and duties assigned by management.
• Communicate basic knowledge about the casino resort.
• Follow RICH and Food & Beverage standards.
• Navigate through POS system and perform transactions such as placing beverage orders, typing in modifiers, and splitting checks.
• Perform self-banking duties such as tendering Offline Acres, Officer Comps, Business Comps, Food Vouchers, credit cards, cash, and other forms of payments. In addition, reconcile paperwork and perform proper drop with minimal variance.
• Maintain Pantry in organized fashion according to standard.
• Clean all areas as required.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education And/or Experience

High school diploma or general education degree (GED); and three months related experience and/or training; or equivalent combination of education and experience.

Age Requirement

Must be at least 21 years of age.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

Must obtain TIPS certification.

Cache Creek Casino Resort Tribal Gaming License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to second hand tobacco smoke. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.