Coach Ottawa Tanger Outlets - Sales Associate Iii

COACH; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their retail operations team. This role emphasizes maintaining store standards, fostering teamwork, and delivering exceptional customer service. As a brand ambassador, you will engage with customers, create personalized sales strategies, and adapt to changing market conditions. Your ability to build lasting relationships and drive sales will be key to your success. If you are passionate about fashion and eager to contribute to a collaborative environment, this opportunity could be the perfect fit for you.

Qualifications

• Strong customer service skills with a focus on relationship building.
• Ability to adapt and respond to customer needs effectively.

Responsibilities

• Completes daily operational tasks and maintains store standards.
• Creates personal sales strategies and meets customer needs.

Skills

Customer Service Skills

Sales Techniques

Team Collaboration

Adaptability

Fashion Awareness

Education

High School Diploma

Tools

POS Systems

Job description

Operations

• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
• Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
• Replenishes inventory on sales floor as needed
• Processes shipments as needed

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission
• Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors
• Demonstrates confidence when working with customers
• Takes initiative; has a high-level of ownership and accountability for individual results
• Welcomes feedback and adapts behaviors as appropriate
• Represents Coach as a brand ambassador at all times
• Is adaptable and flexible to change
• Maintains a calm and professional demeanor at all times
• Creates short and long-term strategies to achieve personal metrics and performance goals
• Utilizes Company tools to keep self-informed
• Handles and offers solutions to customer issues appropriately and involves a manager when necessary
• Promotes and endorses a team selling environment

Selling and Service

• Understands organizational objectives and makes decisions that align with the Company priorities and values
• Creates personal sales and clienteling strategies in partnership with the management team
• Meets customer needs through solution-oriented and forward thinking
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Creates positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
• Demonstrates Coach's Selling and Service expectations at all times
• Influences customers' purchase decisions by balancing patience and assertiveness
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Flexes personal selling techniques to contribute to overall store financial results
• Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
• Discusses product features and builds the sale by suggesting appropriate add-on items to fit the customers' specific needs
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Develops product knowledge skills and remains aware of current collections
• Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Sensitive to customers' needs and tailors approach by reading cues
• Builds lasting and loyal relationships with customers
• Ensures all daily tasks are completed without negatively impacting service or Coach standards