Co-op – Technology Specialist, Digital Workplace (Productivity and Collaboration)

Equitable Life of Canada; Waterloo; Remote; CAD 30,000 - 60,000; Full time

Job summary

Join a leading company as a Co-op Technology Specialist in the IT Infrastructure department. This hybrid role offers hands-on experience in productivity and collaboration systems, working closely with a supportive team. You'll gain valuable skills while contributing to impactful projects. Ideal for problem solvers who thrive in dynamic environments.

Benefits

Healthy work-life balance

Employee wellness programs

Open communication culture

Onsite cafeteria

Buddy program for Co-op students

Qualifications

• Currently enrolled in a post-secondary program with a Co-op work component.
• Knowledge of Microsoft Windows desktop platforms and Office 365 applications.

Responsibilities

• Collaborate with the IT team to implement corporate policies and procedures.
• Assist with troubleshooting and resolving technical issues.
• Provide end-user guidance for productivity and collaboration technologies.

Skills

Problem-solving

Client satisfaction

Teamwork

Education

Post-secondary program

Tools

Microsoft Windows

Office 365

Job description

Co-op Student - IT Infrastructure Waterloo, ON, Canada Req #2812 Monday, May 12, 2025

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Details

Position Title: Co-op – Technology Specialist, Digital Workplace (Productivity and Collaboration)

Reports To: Manager, IT End User Services IT Infrastructure

Department: IT Infrastructure

Term: Temporary Full-Time, Four (4) Month Contract

Work Term: September 2, 2025 – December 19, 2025

Work Arrangements

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity

As a Co-op - Technology Specialist, Productivity & Collaboration, you will be part of an amazing team responsible for the planning, design, implementation, and operations of Equitable’s productivity and collaboration systems. This is a fantastic opportunity to gain hands-on experience in the dynamic IT world while contributing to real projects that impact employees and clients.

This role is perfect for a problem solver who thrives in an ever-changing environment. If you enjoy teamwork, rolling up your sleeves to tackle challenges, and making someone’s day by solving their technical issues, this role is for you. At Equitable, we value those who are committed to learning, constantly improving, and building strong bridges across teams.

You’ll also assist in providing technical support for corporate events, executive-level meetings, and special ‘white-glove’ services. This position will help you develop skills in delivering client care, troubleshooting, and working collaboratively in a professional environment.

Why join our team?

• Gain valuable real-world experience in an enterprise IT environment.
• Work alongside a supportive and collaborative team that values your growth.
• Develop technical and professional skills that will boost your career.
• Participate in meaningful projects that have a direct impact on the organization.

Responsibilities

• Collaborate with the IT team to implement and maintain corporate policies, standards, and procedures for Equitable’s technical systems.
• Support the design and implementation of shared infrastructure systems and applications across organizational functions.
• Assist with troubleshooting and resolving technical issues related to hardware, software, and collaboration tools.
• Perform hands-on configuration, upgrades, or replacements of hardware and software components.
• Inspect and document processes to identify opportunities for improving workflow and enhancing efficiencies.
• Monitor system performance and capacity usage to ensure operational availability.
• Participate in identifying and implementing solutions that improve the quality and reliability of systems and products.
• Provide end-user guidance and training for productivity and collaboration technologies.

Qualifications

• Currently enrolled in a post-secondary program with a Co-operative (Co-op) work component.
• Knowledge of Microsoft Windows desktop platforms and Office 365 applications.
• Familiarity with desktop/notebook hardware technologies, collaboration tools, and audio-visual systems.
• Eagerness to learn, adapt, and contribute in a team environment.
• Problem-solving mindset with a strong focus on client satisfaction.
• Basic understanding of ITIL processes, including Incident, Request, and Problem Management.

Benefits

• A healthy work-life balance with employee wellness top of mind.
• Open, honest communication and a culture of continuous improvement.
• Employee resource groups supporting an inclusive work environment.
• Onsite full-service cafeteria.
• Regular EQ Together events for company engagement.
• Compensation includes 4% in lieu of benefits and 4% in lieu of vacation added to each bi-weekly pay.
• Employer-provided equipment.
• Participation in our buddy program for Co-op students.

Additional Information

As part of the recruitment/offer process, you will be required to undergo a criminal background check.

This role is open due to an existing vacancy. To learn more about Equitable, please explore our organization.

We are committed to providing equal access to employment opportunities. Contact our HR team at [e-mail] for accommodations or alternative formats.

#LI-Hybrid

Other Details

• Job Family: Co-op
• Pay Type: Salary

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