Co-op Student - IT Support

City of Mississauga; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking city as a Co-op Student in IT Support, where you'll provide essential Help Desk support and assist in managing IT assets. This role offers a unique opportunity to work alongside a dedicated team, ensuring the smooth operation of technology services for the community. Your contributions will be pivotal in enhancing the user experience for residents and staff alike. If you're passionate about technology and eager to make a difference, this position is perfect for you. Embrace the chance to grow your skills in a supportive environment while serving the vibrant community of Mississauga.

Qualifications

• Must be enrolled in a registered co-op program at a Canadian post-secondary institution.
• Exceptional customer service skills and commitment to service excellence.

Responsibilities

• Provide front-line Help Desk support at the Tech Hub counter.
• Resolve support calls and update data in the Help Desk database.
• Participate in PC lifecycle and IT asset management processes.

Skills

Customer Service Skills

Windows 10

Microsoft Office

Active Directory

PC Maintenance

Mobile Device Management

Education

Enrolled in a post-secondary IT program

Tools

Windows 7

Apple OS X

Outlook

Job description

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Co-op Student - IT Support

Req ID: 26641
Vacancy Type: Temporary
Contract Duration: September - December 2025
Number of Positions: 8
Closing Date: 05/23/2025

To be considered for this competition, you must be enrolled in a registered co-op program at a Canadian post-secondary institution and eligible for a Work Term during the specified period. Students must upload proof of enrolment in a co-op program when completing their application.

Working for the City means you are part of something big, something special! You will be part of a team of engaging, enthusiastic, and dedicated people committed to collaborating to serve the residents, visitors, and businesses of Mississauga.

Duties and Responsibilities

Responsibilities towards TECH HUB/Departmental Support:

• Under the supervision of the IT Departmental Support Supervisor, perform functions such as:
• Providing front-line Help Desk support at the Tech Hub counter
• Resolving support calls and updating data in the Help Desk database
• Triage of support calls and client inquiries, dispatching to appropriate support teams
• Imaging and deployment of PCs to support PC replacement
• Participating in PC lifecycle and IT asset management processes
• Performing other duties as assigned

Responsibilities towards Service Desk:

• Under the general direction of the IT Service Desk Supervisor, provide front-line Help Desk support via call center
• Processing voicemail and email support requests
• Logging support calls and entering data into the Help Desk system
• Updating employees and management on network and system statuses through web postings and emails
• Providing assistance to IT staff and following up on requests
• Performing other duties as required

Skills and Qualifications

• Enrolled in a post-secondary IT program
• Familiar with software such as Windows 10, Windows 7, Apple OS X, Microsoft Office (Word, Excel, PowerPoint), and enterprise email systems like Outlook
• Hardware knowledge including PCs, network printers, scanners, digital cameras, and mobile devices
• Experience with Microsoft Active Directory, networking, client/server, web architectures, and PC maintenance is an asset
• Experience with Mobile Device Management is an asset
• Exceptional customer service skills and commitment to service excellence
• Ability to attend various City sites and occasionally lift equipment up to 40 lbs
• Access to a vehicle for team members supporting Hardware Support Services, to travel to various City sites

Hourly Rate/Salary: $19.80 - $23.53
Hours of Work: 35
Work Location: Civic Centre
Organization Unit: CPS/Desktop Services
Department/Division/Section: CPS/Corporate Services Dept, CPS/IT Division, Client Computing & Support Services
Non-Union/Union: Non-Union

We thank all applicants; only those selected for an interview will be contacted. You can check your application status online in your candidate profile.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion

The City of Mississauga is committed to fostering a respectful and supportive workplace that reflects the diversity of our community. We aim to include an EDI lens throughout the employee lifecycle to attract, retain, and support diverse talent.

Learn more about our commitment to Equity, Diversity, and Inclusion.

Accommodations

The City of Mississauga is an Equal Opportunity Employer and will provide accommodations during the recruitment process for applicants with disabilities, in accordance with relevant laws. Please inform Human Resources of any accommodation needs during the application process.