Co-op/Intern Business Analyst

Kinaxis; Ottawa; Hybrid; CAD 26,000 - 39,000; Full time

Benefits offered by this job

Flexible vacation and Kinaxis Days

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship and career development

Recognition programs

Job summary

Kinaxis is offering an Intern Business Analyst role in Ottawa, Canada. The position supports needs assessments, technology selection, and process improvements within the IT Applications Excellence team.

You will partner with internal stakeholders to understand objectives and design scalable tech solutions, with emphasis on enterprise applications like Salesforce. The role is hybrid, based in the Ottawa office, with a start in May or June 2026 and a 8-12 month term.

Qualifications

• Enrolled in a relevant program (Software Eng, IS, BTM, Engineering).
• Interest in business systems, software delivery, and tech-enabled transformation.
• Experience or exposure to low-code/no-code platforms (Salesforce or similar).
• Able to thrive in fast-paced environments with competing priorities.

Responsibilities

• Partner with stakeholders to understand processes and translate requirements into scalable tech solutions.
• Assist with administration and support of enterprise applications including Salesforce.
• Support day-to-day ticket operations by triaging incidents and requests.
• Participate in requirements gathering, analysis, testing, and validation activities.
• Assist in configuring, testing, and deploying low-code solutions and automation.
• Create and maintain documentation, user guides, and training materials.

Skills

Software Engineering

Business Systems

Low-code / No-code

Agile methodologies

Analytical thinking

Communication

Salesforce experience

Education

Currently enrolled in Software Engineering / Information Systems / BTM / Engineering

Tools

Salesforce

Job description

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team

As part of the IT Application Excellence team, the Intern Business Analyst is responsible for supporting wide range of activities related to needs assessments, technology selection, managing technology implementation and process improvement projects, and supporting business systems.

The Intern Business Analyst will proactively partner with Kinaxis internal stakeholders and IT Business Partners to understand the business objectives, operating model and processes. Through this business knowledge, you will work with other team members to identify areas where efficiency and productivity could be improved using business process improvements and technology solutions. Essential responsibilities include supporting relationships, communications, business process development, improvement and analysis, data analysis, requirements gathering and definition, solution configuration, project coordination, documentation and training.

Location

This is a hybrid position. You must be in the Ottawa office, at least three days a week.

Term Duration

This is a full-time 8, or 12-month position, with an immediate start in May or early June 2026.

Compensation range

$19.46 - $28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.

Co-op / Intern Eligibility

This position is open to co-ops and interns. To be eligible, you must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date.

Vacancy Status

This is an existing job vacancy.

What You Will Do

• Partner with business stakeholders, developers, administrators, and solution architects to understand business processes and translate requirements into scalable technology solutions.
• Assist with the administration and support of enterprise applications including Salesforce and other go-to-market business-critical platforms.
• Support day-to-day ticket operations by triaging and resolving incidents, service requests, enhancements, and user inquiries.
• Participate in requirements gathering, business process analysis, impact assessments, testing, and solution validation activities.
• Assist in the configuration, testing, and deployment of low-code solutions and automation initiatives.
• Create and maintain application documentation, knowledge articles, user guides, and training materials.
• Collaborate with Agile delivery teams by participating in backlog refinement, sprint planning, testing, and release activities.
• Facilitate meetings, workshops, and discussions with stakeholders to gather feedback and document action items.
• Help identify opportunities to simplify, automate, and optimize business processes across the organization.
• Provide user support, troubleshooting, and training for enterprise applications.
• Contribute to special projects and strategic initiatives as required.

What We Are Looking For

• Currently enrolled in Software Engineering, Information Systems, Business Technology Management, Engineering, or a related program.
• Strong interest in business systems, software delivery, enterprise applications, and technology-enabled business transformation.
• Experience working with or learning low-code/no-code platforms such as Salesforce or similar technologies.
• Ability to thrive in a fast-paced, high-pressure development and support environment with competing priorities and deadlines.
• Strong analytical and problem‑solving skills with the ability to investigate issues, identify root causes, and recommend solutions.
• Comfortable working with both technical and non-technical stakeholders.
• Strong written and verbal communication skills, with the ability to clearly document requirements, processes, and findings.
• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Self‑motivated, curious, and eager to learn new technologies and business processes.
• Demonstrates initiative, accountability, and a customer‑focused mindset.
• Experience with Agile methodologies, user story management, testing, or software development lifecycle concepts is an asset.

Strong Assets

• Salesforce experience (Administration, Automations, Reports, Dashboards, Security, or Development).
• Salesforce Trailhead badges, Superbadges, or certifications.
• Experience working in a software development, application support, or IT delivery team.
• Experience release management processes.
• Experience supporting business-critical applications in a corporate environment.

#Coop, #Internship, #Intern, #LI-EN1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long‑term net‑zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company‑wide days off)
• Flexible work options
• Physical and mental well‑being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [e-mail]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.