Co-Manager/Assistant Manager-MacArthur Glen Outlet Vancouver, BC

La Senza Corporation; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

La Senza Corporation is seeking a Co-Manager in Vancouver to drive store performance and ensure exceptional customer experiences. The role involves overseeing recruitment, staff development, and maintaining high sales standards while fostering a positive work environment. Candidates should have 1-2 years of retail management experience, preferably in clothing, and strong strategic skills to manage store operations effectively.

Qualifications

• Minimum 1-2 years of retail Management experience, clothing preferred.
• Ability to foster an environment of exceptional customer service.
• Business acumen with strong strategic and analytical skills.

Responsibilities

• Lead operational execution for exceptional customer experiences.
• Manage recruitment processes and talent management lifecycle.
• Ensure compliance with standard operating procedures and sales strategies.

Skills

Customer service

Delegation

Strategic thinking

Analytical skills

Time management

Job description

Overview

The role of the Co-Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales and overall store performance by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the store’s sales goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Create a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Ensure execution and lead the sales leadership team to ensure associates are coached and developed to the Company selling behaviors
• Manage and resolve customer relations issues
• Own execution of recruiting, hiring, and onboarding process to ensure the store is fully staffed to Company guidelines
• Own talent management lifecycle of direct reports, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Plan and facilitate leadership meetings and ensure consistent communication to all positions
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Own the physical inventory process and the development and implementation of store strategy to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create / communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Create weekly schedules, manage store payroll budget and other controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Manage, reinforce and is accountability to all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviors guided by the Company values

Key Success Criteria

• Minimum 1-2 years of retail Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• A professional demeanor that reinforces brand and company standards

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