Co-Manager/Assistant Manager-MacArthur Glen Outlet

La Senza; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Co-Manager to lead their store operations at a bustling outlet. This role focuses on delivering exceptional customer experiences while driving sales growth. The ideal candidate will possess strong retail management skills, a passion for coaching, and the ability to foster a high-performance culture among team members. You will oversee recruitment, manage store operations, and ensure adherence to company standards. Join a vibrant team and make a significant impact in a fast-paced retail environment!

Qualifications

• 1-2 years of retail management experience, preferably in clothing.
• Strong organizational and time management skills to handle multiple priorities.

Responsibilities

• Lead operational execution to ensure exceptional customer experiences.
• Manage recruitment, hiring, and onboarding processes.
• Analyze business performance and create action plans.

Skills

Retail Management

Customer Service

Sales Leadership

Talent Assessment

Analytical Skills

Organizational Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Co-Manager/Assistant Manager-MacArthur Glen Outlet

Overview

The role of the Co-Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales and overall store performance by demonstrating and coaching the La Senza selling behaviors to create a high-performance selling culture within their team and achieve the store’s sales goals. They embody our values and represent the brand through their behaviors.

Role and Responsibilities

• Create a store environment focused on consistently delivering exceptional, positive in-store customer experiences and demonstrate company selling behaviors.
• Ensure execution and lead the sales leadership team to coach and develop associates according to the Company selling behaviors.
• Manage and resolve customer relations issues.
• Own the recruitment, hiring, and onboarding processes to ensure the store is fully staffed according to Company guidelines.
• Manage the talent lifecycle of direct reports, including assessment, training, retention, career development, succession planning, and recognition.
• Lead and delegate the execution of all company initiatives as appropriate.
• Plan and facilitate leadership meetings, ensuring consistent communication across all positions.
• Promote a positive work environment and effectively resolve associate relations issues.
• Oversee physical inventory processes and develop strategies to reduce shrinkage.
• Ensure adherence to standard operating procedures, including damages, transfers, and compliance-related items.
• Maintain compelling visual merchandising strategies and presentation standards, including executing sell-down strategies.
• Analyze business performance and create SMART action plans to optimize results and ensure effective operational execution.
• Create weekly schedules, manage store payroll, and control other expenses.
• Ensure replenishment processes are efficient, keeping the sales floor stocked with all styles, colors, and sizes in line with brand guidelines.
• Manage safety protocols and ensure a safe working environment.
• Oversee store housekeeping and maintenance.
• Lead with professionalism, guided by the Company values.

Key Success Criteria

• 1-2 years of retail management experience, preferably in clothing.
• Ability to foster exceptional customer service and optimize the Company selling model.
• Effective delegation, follow-up, and communication skills across all organizational levels.
• Talent assessment, coaching, performance management skills.
• Strong business acumen with strategic and analytical capabilities.
• Flexible schedule including evenings, weekends, and non-business hours.
• Strong organizational and time management skills to handle multiple priorities.
• Professional demeanor that reinforces brand and company standards.