Co-Manager / Assistant Manager Guelph, ON

La Senza Corporation; Guelph; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company is seeking a Store Manager to drive exceptional customer experiences and sales growth. The role involves managing staff, ensuring operational excellence, and fostering a positive work environment. Ideal candidates will have 3-5 years of retail management experience and strong leadership skills.

Qualifications

• Minimum 3-5 years of retail management experience.
• Ability to foster exceptional customer service.
• Strong strategic and analytical business acumen.

Responsibilities

• Lead the operational execution of the store to ensure exceptional customer experiences.
• Manage recruitment, hiring, and onboarding processes.
• Analyze business performance and create action plans.

Skills

Customer Service

Sales Optimization

Delegation

Communication

Analytical Skills

Time Management

Job description

The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales and overall store performance by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the store’s sales goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Create a store environment focused on consistently delivering exceptional, positive in-store customer experiences and demonstrate company selling behaviors.
• Ensure execution and lead the sales leadership team to coach and develop associates according to the Company selling behaviors.
• Manage and resolve customer relations issues.
• Own the recruitment, hiring, and onboarding processes to ensure the store is fully staffed according to Company guidelines.
• Manage the talent lifecycle of direct reports, including assessment, training, retention, career development, succession planning, and recognition.
• Lead and delegate the execution of all company initiatives appropriately.
• Plan and facilitate leadership meetings, ensuring consistent communication across all positions.
• Promote and create a positive work environment and effectively resolve associate relations issues.
• Oversee the physical inventory process and develop strategies to reduce shrinkage.
• Ensure standard operating procedures are followed, including damages, transfers, and compliance-related items.
• Maintain compelling visual merchandising standards and execute sell-down strategies.
• Analyze business performance and create SMART action plans to optimize results and ensure effective operational execution.
• Create weekly schedules, manage store payroll, and control other expenses.
• Ensure replenishment processes are efficient and the sales floor is well-stocked with all styles, colors, and sizes, aligned with the brand guide.
• Manage and ensure safety protocols are followed to provide a safe working environment.
• Maintain store cleanliness and proper maintenance.
• Lead with professionalism guided by the Company values.

Key Success Criteria

• Minimum 3-5 years of retail management experience.
• Ability to foster exceptional customer service and optimize the selling model.
• Effective delegation, follow-up, and communication skills.
• Talent assessment, coaching, development, and performance management skills.
• Strong strategic and analytical business acumen.
• Flexibility to work evenings, weekends, and non-business hours.
• Excellent time management and organizational skills to handle complex priorities.
• Professional demeanor that reinforces brand standards.