CN Customer Service Representative - 12 month Contract

Oldcastle BuildingEnvelope; City of Langley; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading building products company in Langley, BC, is looking for a Customer Service Representative for a 12-month contract. The role involves engaging with customers, ensuring order accuracy, and providing effective communication with team members. Ideal candidates have a customer-oriented mindset and solid communication skills. Opportunities for career growth within the company are available. The position offers competitive pay at $22 per hour, along with excellent benefits and work-life balance.

Benefits

Competitive pay

Paid time off

Medical, dental, and vision benefits

RRSP match 5%

Life Insurance

Work-life balance

Qualifications

• Positive attitude with customer service orientation.
• Excellent verbal and written communication skills.
• Prefer experience in data entry and customer service roles.

Responsibilities

• Communicate positively with plant managers and co-workers.
• Answer incoming phone calls and respond as required.
• Verify technical specifications for order review.

Skills

Customer service orientation

Excellent verbal communication

Detail oriented

Proficient in Microsoft Office

Responsive to change

Tools

AS400 system

Job description

CN Customer Service Representative - 12 month Contract

Langley, BC

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

Job Summary

The 12‑month, full‑time contract Customer Service Representative role for our Langley, BC facility isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!

This role is perfect for an individual who approaches their work professionally, loves to be part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader!

Job Highlights

• 12‑month, full time contract (January 2026 – December 2026)
• Compensation: $22.00 per hour
• Shift timing: Monday to Friday 8:00 AM – 4:30 PM

Here’s What You’ll Get To Do

• Communicate positively with plant managers, co‑workers and all sales representatives.
• Answer incoming phone calls, distribute or respond as required.
• Order review of technical specifications to verify accuracy.
• Use the Surpass AS400 ERP system to select the appropriate production dates based on the lead times indicated by the CSR Supervisor or facility manager.
• Key the order in the ERP system and document image all associated drawings as required.
• Issue intercompany purchase order within corporate policies and guidelines.
• Print and distribute the incoming orders from the order desk email.
• If the order is not accurate, the CSR is responsible for resolving the technical specifications. This may require further clarification by the client and/or assistance of an internal manager.
• Assist with checking that documents are scanned properly into the doc link database.
• Advise clients of all back orders and shipping delays in a timely fashion each morning. This report is provided by the Customer Service Supervisor daily.
• Ensure all customer concerns have been clearly communicated with the sales representatives and/or manager.
• Assist in validating and double‑proofing larger orders.
• Write up credits and replacements as they come in for approval by the Customer Service Supervisor.

What We’re Looking For

• Positive attitude with customer service orientation.
• Excellent verbal and written communication skills.
• Responsive to change in priorities and immediate demands.
• Detail oriented.
• Prefer experience in data entry and customer service roles.
• Proficient in a Microsoft Office environment.
• Familiarity with AS400 system is preferred.

Physical Requirements

• Exposed to continuous repetitive keying for duration of shift.
• Ability to read computer screens, documents, and small text for extended periods.
• May need to lift light office supplies or packages (typically under 20 lbs).
• Ability to hear and understand customer inquiries and respond appropriately.
• Be able to maintain composure while exposed to challenging customer service situations.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

What OBE Offers You

• Competitive pay
• Paid time off
• Market competitive RRSP match 5%
• Industry‑leading medical, dental, and vision benefits
• Short‑term and long‑term disability coverage
• Life Insurance
• Work‑life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – a pay‑for‑performance culture with potential for annual raises and bonuses
• Training – we will equip you with the knowledge and skills you need to succeed

About OBE

At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:

• Empowering experienced and entrepreneurial managers who have a customer‑first focus at all levels.
• Building teams of demand creation specialists, technical sales, and local customer sales/support talent.
• Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision‑making and ensure our ability to promote from within.
• Executing formalized talent management processes that ensure all employees have the best in‑market skills.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today!

OBE is an Equal Opportunity Employer.

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.