CMMS EAM Supervisor

Niagara Region; Thorold; Hybrid; CAD 105,000 - 124,000; Full time

Job summary

Niagara Region is seeking a CMMS EAM Supervisor to lead and govern CMMS/EAM programs across Public Works. You will shape standards, governance, data stewardship and roadmaps, ensuring strong user adoption and continuous improvement.

The role partners with engineering and operations to optimize maintenance processes. The ideal candidate has 5+ years of CMMS/EAM leadership, experience with Cityworks/Hexagon EAM/Maximo, and a focus on data quality and system integration.

Qualifications

• Progressive CMMS/EAM program management experience in municipal or complex orgs.
• Experience administering CMMS/EAM platforms including configuration, security, upgrades, testing and release management.
• Knowledge of integrations with GIS, financial systems, and analytics.

Responsibilities

• Develop and maintain the CMMS program roadmap, annual work plans, targets and SOPs for Public Works.
• Establish CMMS steering teams, user groups and change reviews for accountability.
• Configure and improve CMMS support for preventive, predictive, and corrective maintenance.
• Standardize end-to-end CMMS work flows from work request to closeout, including scheduling and mobile workflows.
• Ensure CMMS data and reporting meet regulatory, safety and risk requirements.
• Review targets and support adherence via audits and data quality checks.
• Coordinate asset data handover with Engineering for new or renewed assets.
• Oversee CMMS system administration including access, security, environments, upgrades and releases.

Skills

CMMS Leadership

System governance

Data stewardship

User adoption

Change management

Team leadership

Education

Post-secondary degree/diploma in IS/CS/Engineering/Asset Management

Tools

Cityworks

Hexagon EAM

Maximo

Job description

Job Opening

Job Opening Id: 46372 # Required: 1

Job Title: CMMS EAM Supervisor

Business Unit: Public Works Division: Engineering and Construction

Worksite: Regional Headquarters

Standard Hours: 35.00 / week

Full/Part Time: Full-Time

Regular/Temporary: Regular

Salary Grade: 6 Salary Range: $105,330.00 - $123,910.00

Post Date: 2026-10-13 Close Date: 2026-10-26

Location: Thorold, ON

Division: Engineering and Construction

Non Union

Important Notices & Amendments

This position currently falls within our hybrid model, allowing the employee to typically work a minimum of 50% of your time at your regular work location and the other 50% of time at home. As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Job Description

Salary Pending Review

Reporting to the Associate Director of Asset Information Systems, the CMMS/EAM Supervisor provides leadership and expert oversight for computerized maintenance management systems (CMMS) and the enterprise asset management (EAM) software systems across Public Works. This role is responsible for establishing program standards, system governance, configuration management practices, software roadmaps, data stewardship, reporting practices and continuous improvement initiatives. The position supports administration, reliability, effective user adoption, data integrity, and consistent use of CMMS-enabled work management processes across Public Works.

Education

• Post-secondary degree or diploma in Information Systems, Computer Science, Engineering Technology, Business Administration, Asset Management, or related field.
• An equivalent combination of education, experience, and qualifications may be considered.

Knowledge

• Minimum 5 years of progressive experience leading CMMS/EAM program management, system administration, configuration management, data stewardship, reporting, and user adoption within municipal or complex organizational environments , including experience in a leadership capacity.
• Demonstrated experience administering and configuring CMMS/EAM platforms (e.g., Cityworks, Hexagon EAM or Maximo), including system configuration, workflow design, user and security administration, upgrades, testing, and release management.
• Demonstrated experience managing system integrations with GIS, financial systems, reporting and analytics platforms.
• Demonstrated experience in cross-functional collaboration to support system improvements and change management efforts.
• Working knowledge of maintenance planning, maintenance scheduling, reliability-centered maintenance, Total Productive Maintenance, asset lifecycle costing, and best practices such as the GFMAM Maintenance Framework and ISO 55001, sufficient to configure and support these practices within the CMMS.
• Strong ability to translate technical concepts for operational teams and support digital adoption.
• A demonstrated record of strong leadership and guidance, team advocacy, staff delegation, empowerment, staff development and results orientation.

Responsibilities

Manage the CMMS program, governance framework, and multi-year roadmap across Public Works. (35% of time)

• Develop and maintain the CMMS program roadmap, annual work plans, performance targets, and standard operating procedures governing system use across Public Works.
• Establish and chair CMMS system steering teams, user groups, and change advisory/configuration control reviews to drive consistency and accountability in system use across divisions.
• Partner with operational and maintenance leaders to configure and continuously improve CMMS system support for preventive, predictive, and corrective maintenance programs, including asset hierarchies, criticality attributes, job plans, preventative maintenance schedules, and condition-based maintenance practices.
• Standardize end-to-end work management workflows in the CMMS (work request through work order closeout), including scheduling, backlog management, and mobile field workflows, ensuring roles, handoffs, statuses, and data capture requirements are clear and consistently applied.
• Ensure CMMS configuration, records, and reporting align with regulatory, safety, and risk management requirements (e.g. Provincial reporting, quality management system linkages where applicable).
• Review performance targets and support adherence to targets through system audits, data quality reviews, field verifications and management reviews.
• Work with departmental Engineering teams to ensure asset and maintenance data handover requirements for new and renewed assets are defined early and embedded in project documentation, including RFPs and design deliverables.

Administer CMMS/EAM systems, use, data quality, and reporting to support program outcomes. (35% of time)

• Oversee CMMS/EAM system administration, including configuration management, user access and security administration, environment management, testing, upgrades, patches and release management in coordination with IT and vendors.
• Steward CMMS/EAM data quality and master data standards (asset registers, parts catalogs, hierarchies, maintenance plans), including asset tagging