Cloud VoIP Support Engineer — AI‑Driven Customer Solutions
Dialpad
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Job summary
Dialpad is seeking a Technical Support Specialist to support our cloud-based communications platform. You will partner with Engineering, Product, and Sales to own complex technical issues and drive them to resolution in a fast-paced environment.
Ideal candidates have 3+ years in telecom/VoIP customer support, strong LAN/WAN and cloud tech knowledge, and excellent written and verbal communication. You will diagnose issues, contribute to process improvements, and help deliver exceptional customer
Qualifications
- 3+ years in customer support in telecom/VoIP.
- Strong LAN/WAN networking knowledge.
- Experience with VoIP, SIP, and desk phone provisioning.
- Excellent written and verbal communication.
- Familiarity with Zendesk or Jira.
- Understanding of enterprise IT and security.
Responsibilities
- Manage carrier escalations, trouble tickets, and interoperability issues.
- Monitor network performance and conduct DID probes.
- Assist customers with product inquiries and complex troubleshooting.
- Diagnose and resolve technical issues; escalate bugs as needed.
- Maintain service levels and productivity standards.
- Collaborate with Sales, Engineering, and Product to improve experience.
- Identify opportunities to improve support processes.
Skills
Job description
Dialpad is seeking a Technical Support Specialist to support our cloud-based communications platform. You will partner with Engineering, Product, and Sales to own complex technical issues and drive them to resolution in a fast-paced environment.
Ideal candidates have 3+ years in telecom/VoIP customer support, strong LAN/WAN and cloud tech knowledge, and excellent written and verbal communication. You will diagnose issues, contribute to process improvements, and help deliver exceptional customer
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