Cloud Support Specialist

The Opportunity

Company, Department: Nova Scotia Power, IT

Location: Halifax, Nova Scotia

Closing Date: May 6, 2025

We are seeking a dedicated Cloud Support Specialist with expertise in both Azure and AWS to join our team. The ideal candidate will be responsible for managing and maintaining cloud infrastructure, ensuring optimal performance, security, and reliability. This role requires a strong understanding of cloud operations, monitoring, and troubleshooting.

Key elements of this role include:

• Cloud Infrastructure Management: Oversee the day-to-day operations of cloud infrastructure on Azure and AWS, including virtual machines, storage, databases, and networking components.
• Monitoring and Performance Optimization: Continuously monitor cloud environments using tools like CloudWatch, Azure Monitor, and other third-party solutions to ensure optimal performance and availability. Identify and resolve performance bottlenecks.
• Security and Compliance: Implement and maintain security measures to protect cloud resources, including identity and access management, encryption, and compliance with industry standards and regulations.
• Incident Management: Respond to and resolve incidents related to cloud infrastructure. Perform root cause analysis and implement preventive measures to avoid recurrence.
• Automation and Scripting: Develop and maintain automation scripts using tools like PowerShell, Python, or Bash to streamline cloud operations and reduce manual intervention.
• Backup and Recovery: Manage backup and disaster recovery processes to ensure data integrity and availability. Regularly test recovery procedures to ensure they meet business requirements.
• Documentation: Maintain comprehensive documentation of cloud infrastructure, configurations, processes, and procedures. Ensure that documentation is up-to-date and accessible to relevant teams.
• Collaboration: Work closely with development, security, and operations teams to support cloud-based applications and services. Provide technical guidance and support as needed.
• Continuous Improvement: Stay current with the latest cloud technologies, trends, and best practices. Participate in training, certifications, and professional development opportunities to enhance skills and knowledge.

These skills will make you successful:

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:

Qualifications:

• Bachelor’s degree in computer science or College Diploma in Information Technology, or a related field.
• Experience in cloud operations (experience with both Azure and AWS is preferred)
• Strong understanding of cloud infrastructure, monitoring, and security best practices.
• Proficiency in scripting languages such as PowerShell, Python, or Bash.
• Familiarity with CI/CD pipelines and DevOps practices.
• Excellent problem-solving and communication skills.

Preferred Skills:

• Relevant certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator) are a plus.
• Experience with containerization technologies such as Docker and Kubernetes.
• Knowledge of networking concepts and technologies.

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying.

Learn more about our culture and values

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by May 6, 2025 and let us know why this role is right for you.

The perks of joining our team? We offer:

• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.