Cloud Solution Architect - Success Programs

Microsoft; Ottawa; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading technology company is seeking a client-facing role focused on enhancing customer satisfaction and driving business impact through Microsoft cloud solutions. The ideal candidate will leverage technical expertise to address customer blockers and contribute to successful outcomes via trusted relationships with clients and partners.

Responsibilities

• Drive positive customer satisfaction and become a trusted advisor.
• Grow consumption through cloud and customer success contracts.
• Identify resolutions to customer blockers leveraging Microsoft Cloud.

Skills

Customer Centricity

Technical Leadership

Relationship Management

Business Value Communication

Job description

Responsibilities

Customer Centricity: Drive positive customer satisfaction and become a trusted advisor. Develop and expand impactful relationships with customer and partner architects, C-level TDMs, and business stakeholders. Provide direction to TDMs and bridge the gap between TDMs and BDMs.

Business Impact: Grow consumption through cloud and customer success contracts. Develop opportunities to drive customer success and help customers realize value from their Microsoft investments.

Resolution of Customer Blockers: Identify resolutions to customer blockers leveraging Microsoft Cloud and your expertise. Gather insights on industry trends, customer needs, and map best practices to business outcomes.

Technical Leadership: Align skills to team demands and customer success goals. Share expertise, contribute to IP creation, and connect gaps across business and technology areas to enable scalable solutions.

Business Value & Trusted Advisorship: Convey the business need and value of solutions, build trusted relationships, and understand customer needs and technologies. Use self-awareness and insightful listening to interpret cues and identify opportunities.

Other: Embody our culture and values.