Cloud Solution Architect Manager - Success Programs

Microsoft; Ottawa; On-site; CAD 128,000 - 223,000; Full time

Job summary

Microsoft is seeking a seasoned leader to manage a team focused on cloud solutions and customer-centric strategies. The ideal candidate will possess extensive experience in cloud technologies and effective people management, driving team success while delivering exceptional customer experiences. This role emphasizes technical leadership and strategic innovation, fostering a culture of continuous learning and adaptation within the organization.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Flexible work environment

Qualifications

• 8+ years experience in cloud technology and IT consulting.
• 3+ years of people management experience.
• Technical certification in cloud solutions preferred.

Responsibilities

• Lead the team to drive customer-centric strategies and solutions.
• Analyze customer needs and build effective teams.
• Coach the team to ensure delivery of business value.

Skills

Cloud Infrastructure

People Management

Customer Experience

Technical Strategy

Agile Methodologies

Security Operations Compliance

Education

Bachelor's Degree in Computer Science

Master's Degree in Computer Science

Tools

Azure

Amazon Web Services

Google Cloud

Job description

Responsibilities (Text Only)

People & Vendor Management Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team tocontribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success. Model and promote a culture of continuous learning, knowledge sharing and community engagement, driving technical readiness, up-skilling, and innovation within yourteam. Care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with businessgoals and the aspirations of team members. Customer Centricity Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success. Lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improveexperience and value realization. Engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth. Business Impact Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and projectportfolio anddrives expansion ofour Solutions and Support business. Create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support,Consumptionand Usage aspects ofyour practice. Manage your team’s performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-drivenapproach to your prioritisation and decision-making. Technical Leadership Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes. Lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoftproducts, Solutions and Support. Coach your team to understand the SupportCatalogand how to leverage the offerings. Business Value:The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy. Trusted Advisership:The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies. Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room." Insightful listening: Ask insightful questions to understand the customer's needs, issues, business environment and drivers, and go beyond what is said to identify new opportunities aligned to customer business value. Optimization: guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities. Collaboration: across Microsoft, customer, and partner teams to achieve customer objectives. Other Embody ourcultureandvalues.

Qualifications (Text Only)

Required/minimum qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. - 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Additional or preferred qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. - 6+ years experience working in a customer-facing role (e.g., internal and/or external). - 6+ years experience leading technical projects, teams, or functions. - Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). - 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. - 5+ years experience with one or more of the following areas: - Agile methodologies (Scrum, Kanban, Lean etc.), SRE, Cloud platform engineering or Service Management (ITSM) - FinOps and cloud cost management and optimization - Adoption/Organizational change management - AI/Copilot implementation or adoption - Security Operations Compliance Cloud Solution Architecture M5 - The typical base pay range for this role across Canada is CAD $128,000 - CAD $222,400 per year. Find additional pay information here: Canada pay information | Microsoft Careers Microsoft will accept applications for the role until July 07, 2025. Microsoft is an equal opportunity employer. All qualified Applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.