Cloud Solution Architect - Dynamics 365 Finance and Operations

Microsoft; Toronto; On-site; CAD 96,000 - 178,000; Full time

Job summary

A leading technology company in Toronto is seeking a skilled professional for a role centered around customer delivery management, specifically with Dynamics 365. Responsibilities include coordinating deliveries, troubleshooting, and collaborating with teams. The ideal candidate has a bachelor's degree and at least 4 years of relevant experience. Competitive salary and benefits offered.

Qualifications

• 4+ years of experience in cloud/infrastructure technologies.
• Experience with Dynamics 365 Finance and Operations is required.
• Certification in Microsoft and Cloud Technologies preferred.

Responsibilities

• Coordinate and plan deliveries to meet customer goals.
• Drive proactive delivery management and provide solutions.
• Conduct customer environment analysis and troubleshooting.

Skills

Cloud/infrastructure technologies

IT support

Systems administration

Network operations

Software development/support

Dynamics 365 Finance and Operations

Power Platform integrations

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field

Master's Degree in relevant areas

Tools

Microsoft Dynamics 365

Power Platform Admin Center

Application Insights

Job description

Responsibilities

• Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met.
• Drive and participate in proactive delivery management, identify performance, scalability, and resiliency issues, analyze problems, and provide solutions to meet customer needs.
• Deliver proactive and reactive support, including onsite presence as needed.
• Conduct analysis of customers’ environments and take a data-driven approach to troubleshooting.
• Collaborate within a virtual account team to strengthen customer relationships.
• Work with support teams, account teams, product engineering teams, and other stakeholders to ensure a streamlined customer experience.
• Apply lessons learned for continuous process and delivery improvement.
• Share and gain knowledge through communities.
• Contribute to on-call rotations to ensure high-quality service for critical incidents for Mission Critical customers.

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years of experience in cloud/infrastructure technologies, IT support, systems administration, network operations, software development/support, architecture, or consulting.
• OR equivalent experience.
• 4+ years of experience with Dynamics 365 Finance and Operations.

Additional or Preferred Qualifications

• 8+ years of experience in related fields with a Bachelor's Degree, or 6+ years with a Master’s Degree, in relevant areas.
• Certification in Microsoft and Cloud Technologies.
• Knowledge of X++ and Dynamics 365 Finance and Operations development stack.
• Familiarity with performance tuning, monitoring tools (LCS, Power Platform Admin Center, Application Insights).
• Experience with Power Platform integrations.
• Understanding of ERP concepts and Dynamics 365 SCM architecture is a plus.
• Knowledge of how Dynamics 365 interacts with Azure and other platforms.

Role pay range in Canada: CAD $96,000 - CAD $177,600/year. Applications accepted until August 7, 2025.

Microsoft is an equal opportunity employer. For accommodations during the application process, contact via the Accommodation request form.