cloud operations manager

VoPay International Inc.; Vancouver; On-site; CAD 92,000 - 110,000; Full time

Job summary

VoPay International Inc. is seeking an Operations Manager with strong experience in the SaaS environment, particularly in the payments and financial services sectors. The role focuses on managing daily operations, leading cross-functional teams, and ensuring service quality for clients and partners. The ideal candidate will thrive in a dynamic environment and be proactive in driving operational excellence.

Qualifications

• 4+ years of experience in operations management.
• Well-versed in the Financial Services Technology industry.
• Experience in SaaS businesses, especially in payments and fintech.

Responsibilities

• Manage daily operations and client support teams.
• Ensure adherence to SOPs, identifying gaps and implementing changes.
• Conduct root-cause analysis for incidents and implement preventative measures.

Skills

Problem Solving

Leadership

Communication

Operational Strategy

Education

Bachelor's Degree

Job description

Title posted on indeed.com - Operations Manager - Fintech

Posted onJune 05, 2025 by Employer details VoPay International Inc.

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cloud operations manager

Title posted on indeed.com - Operations Manager - Fintech

Posted onJune 05, 2025 by Employer details VoPay International Inc.

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Job details

*About VoPay International Inc. *VoPay is a leader in payment innovation, digitizing direct bank payments with speed and transparency. The VoPay Platform enhances how businesses initiate and accept financial transactions using a single, open API. At VoPay, we have one goal: to eliminate all payment inefficiencies, so businesses can focus on what they do best in today?s digital economy.*The Opportunity*VoPay is currently looking for an Operations Manager with a proven track record excelling in a SaaS business environment. Preferred industry vertical experience will include payments and technology, financial services, and banking. Our business is growing, and we operate in a very agile environment. The ideal candidate has a ?can-do? attitude and strives toward growth and advancement. The scope of the position consists of, but is not limited to, planning, leading, and managing the daily operational and business support activities of the client and channel partner success teams in conjunction with cross-functional areas like sales, account management, marketing, partnership, compliance, and finance. The ideal candidate must create a strong collaborative environment between the success management, sales, marketing, technology, and product teams to ensure smooth service operations and that the customer?s and partner?s service level expectations and experiences are met.*Duties and Responsibilities:** As the owner of Standard Operating Procedures (SOP), identify the gaps in SOP, work with appropriate stakeholders to address the gaps, and ensure that the business operations, processes, and workflow across the organization are executed as per the SOP efficiently and effectively* Responsible for acting as a liaison between sales, marketing, finance, product, engineering teams, and the operations team (legal, risk & compliance, onboarding, customer success management, and human resources)* Own and maintain the external-facing Support & Service Level Agreement (SSLA) and the internal Operational Level Agreement (OLA) between internal stakeholders* Manage, organize, and plan the daily activities of the operations teams to ensure efficient operations and quality deliverables* Perform quality checks on individual work performance, identify training needs, and provide coaching, ensuring that operational goals are met and career growth is facilitated* Track, monitor, and report on the operational activities. Set priorities and address performance gaps and opportunities.* Compile, review, and provide insights on client and partner activities to management.* Manage incidents by communicating and facilitating cross?functional collaboration, escalation to the appropriate stakeholders, conducting root-cause analysis, and implementing appropriate preventative measures* Responsible for continually monitoring and enhancing processes to operate in the most lean, agile, and efficient manner* Develop new value-added services for internal and external stakeholders (e.g., knowledge base, self-service FAQ, etc.)* Contribute to product enhancement/development, sales, and marketing strategies by continuously providing feedback to the respective teams* Assist in product rollout, communications, processes, support, and/or training surrounding the improvement to or launch of products, processes, and/or initiatives* Contribute to any strategic engagements and special projects*Qualifications** 4+ years of experience in a similar role* Well-versed in the Financial Services Technology industry, domestically and globally* Knowledge and experience of contributing in a similar role for SaaS businesses in the payments, fintech verticals is highly preferred* Experience in leading complex operational topics and strategy implementation end-to-end, managing stakeholders, balancing competing priorities, and running multiple time-sensitive projects simultaneously* Experience in or deep understanding of Business Process Management (BPM), Operations Res

• Location Vancouver , BC
• Workplace information On site
• Salary $ 92,000 to $ 110,000 YEAR annually
• Terms of employment Full time
• Starts as soon as possible
• vacancies 1 vacancy
• Source indeed.com #9769535353

• Vancouver, BC

View the full job posting on indeed.com

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