Cloud Operations Engineer

iTMethods Inc.; Canada; Remote; CAD 85,000 - 105,000; Full time

Job summary

A leading technology company is seeking a Cloud Operations Engineer to enhance its DevOps platform. The role involves automating solutions, optimizing resource management, and ensuring robust system performance for enterprise clients. Candidates should have a strong technical background in AWS, Terraform, and automation tools, alongside exceptional problem-solving skills.

Benefits

Flexible work environment

Competitive compensation package

Comprehensive benefits

Learning and Development opportunities

Career Progression

Qualifications

• Bachelor's Degree or diploma in Computer Science, Computer Engineering, Software Engineering, or equivalent.
• Certified in AWS and Terraform.
• Experience with Ansible and DevOps tools like Git and Jenkins.

Responsibilities

• Architect and implement monitoring alarms and logging solutions.
• Optimize resource usage through automation and eliminate manual tasks.
• Audit and test solutions for security and resilience.

Skills

Communication

Problem Solving

Automation

Education

Bachelor's Degree in Computer Science or equivalent

Tools

AWS

Terraform

Ansible

Git

Jenkins

Jira

Confluence

Jira ServiceDesk

Job description

Who we are

iTMethods has grown to become a market leader in enabling Enterprise DevOps. OurManaged DevOpsSaaS Platform enables global enterprises to securely integrate, migrate, and modernize their complex, multi-cloud, multi-vendor DevOps environments leveraging our partnerships with industry leaders like: Atlassian, CloudBees, GitHub, GitLab, Sonatype and Jenkins. iTMethods helps companies build better software, faster and more securely. We play a critical role in helping organizations capitalize on their growth opportunities by using DevOps to accelerate their pace of innovation.

We're a Canadian company with headquartersin Toronto and havea flexible work policy that willallowus to grow our team remotely. We offer the excitement and agility of a start-up and the security of a profitable, well-established company serving fortune 500 clients.Every day, everyone at iTMstrives to be an active part of the best DevOps platform and delivery teams our clients have ever worked with. We ask for your ideas, expertise, and commitment. In return, we give you access to intelligent people, an opportunity to further your knowledge, and the chance to build innovation for the real world.

The Opportunity

Reporting to the Director of Platform Engineering & Operations, we are adding a Cloud Operations Engineer to the team. In this Full-Time position, you will play a critical role in eliminating vulnerabilities and optimizing uptime for our enterprise clients by implementing resilient and robust solutions leveraging automation for fault detection and a laser focus on automatically recovering when a fault is detected and continuously looking to deploy solutions which avoid previously identified faults from being generated.

Responsibilities

• Address root causes and identify solutions. You will focus on problem-solving, automation, and ensuring a sustained focus on engineering. You will:
  • Architect and implement monitoring alarms and logging solutions.
  • Identify issues proactively, and mitigate them to improve the customer experience.
  • Audit, test, and review solutions to ensure we deliver a resilient, monitored, highly secure, and complete solution.
• Demand forecasting and capacity planning. You will create and maintain good visibility of the demand for AWS resources, planning, and usage. You will plan and execute efficient use of resources.
• Optimize through automation. You will eliminate manual, repetitive, tactical solutions with no enduring value. You will implement automation for a more sustained and scalable solution, services, and processes, contributing to the continuous improvement of all operations to efficiently manage and maintain deployments.
• Plan and deploy upgrade, configuration changes and security patches.
• Drive continuous improvement. You will research and implement best practices in DevOps. You will explore and evaluate new and emerging software tools and technologies.
• Be on call outside of business hours, on a weekly rotation basis.
• Take ownership of not only your deliverables but the platform and drive resiliency on the platform as per an SRE mindset.
• Be hands-on. You will:
  • Assist in the configuration and support of customer environments.
  • Code deployments, optimization, and various tools.
  • Troubleshoot and resolve escalated software and infrastructure-related issues and challenges, acting as a customer-facing escalation point.
  • Review new tools and software prior to implementation.

Qualifications

• Education/qualifications and experience You have a Bachelor's Degree or diploma in Computer Science, Computer Engineering, Software Engineering, Computer Networks, or equivalent, and certified in AWSand Terraform, experience with Ansible and have worked on DevOps tools Git and Jenkins
• Exceptional communication and problem solving skills
• Have worked with collaboration tools like Jira, Confluence and Jira ServiceDesk
• You’re driven, collaborative and motivated.You thrive on developing solutions to open-ended business problems.
• Ability to write code.
• Passion for automation and efficiency.
• Ability to work autonomously and as part of a team.
• Proficient in English.
• 40 hours per week, with weekly on call rotation.

Our Commitment to You

• Flexible work environment
• Competitive compensation (OTE: Base Salary plus bonus)
• Benefits package
• Learning and Development
• Career Progression
• Culture – One team environment founded on respect and collaboration where we do not take shortcuts and are customer obsessed

Join us

Apply here or learn more on ourwebsite,MediumorLinkedIn.

iTMethods is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.

Start Date: July 19, 2025
Location: Remote (Canada)
Salary Range (OTE): $85K - $105K (commensurate with experience)

Posted: February. 27, 2025