Closed- Associate, Member Engagement

Healthsteward; Ontario; On-site; CAD 65,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate for Member Engagement to enhance member recruitment and retention strategies. This role involves supporting the Manager in developing effective engagement strategies, managing day-to-day inquiries, and fostering positive relationships with members. You will also assist in organizing educational initiatives and maintaining accurate member records. If you have a passion for customer service, strong interpersonal skills, and are bilingual in English and French, this opportunity is perfect for you. Join a team dedicated to creating exceptional experiences for members and making a meaningful impact in the community.

Benefits

Dental care

Qualifications

• 2-3 years of relevant experience in customer service and stakeholder engagement.
• Bilingual proficiency in English and French is required.

Responsibilities

• Assist in creating and executing member engagement strategies.
• Handle inquiries related to membership policies and compliance.
• Support new member recruitment and onboarding efforts.

Skills

Customer Service

Stakeholder Engagement

Problem-Solving

Communication Skills

Interpersonal Skills

Organizational Skills

Bilingual (English and French)

Education

Post-secondary education in business

Post-secondary education in environmental science

Post-secondary education in communications

Bachelor’s Degree (preferred)

Tools

Microsoft Office Suite

Excel

Job description

The Associate, Member Engagement supports the Manager, Member Engagement in the development and implementation of effective member recruitment, onboarding, engagement and retention strategies.

DUTIES & KEY RESPONSIBILITIES

• Assist in creation and execution of engagement strategies to provide responsive member support and foster positive member relationships.
• Handle day-to-day inquiries related to membership (policies, reporting processes, and compliance).
• Provide clear guidance to members on submission processes, ensuring accuracy and timeliness of reports.
• Support new member recruitment strategy development and recruitment efforts by identifying potential members, assessing eligibility, and facilitating their onboarding.
• Track relevant updates and changes to identify new obligated companies and share findings with the team.
• Assist in organizing webinars, workshops, and other initiatives to educate members on regulatory compliance and best practices.
• Assist in drafting and updating policy guides, compliance checklists, and other resources for members.
• Support the Management of Member Committees: Assist in scheduling, organizing, and documenting meetings for ad hoc member committees.
• Ensure member records are accurate and up to date within the platforms and assist with data maintenance.
• Coordinate with the Communications Team to support the planning and delivery of member webinars and presentations.
• Prepare reports on member engagement, compliance status, and performance metrics

EDUCATION/EXPERIENCE

• Post-secondary education in business, environmental science, communications, or a related field.
• 2-3 years of relevant experience in customer service, stakeholder engagement.
• Bilingual proficiency in English and French.
• Strong interpersonal skills and the ability to develop positive relationships with members and stakeholders.
• Experience drafting reports, procedures, or process documentation.

ADDITIONAL COMPETENCIES/SKILLS

• Proficient in Microsoft Office Suite: Excel.
• Problem-solving and critical thinking skills with a focus on customer needs.
• Strong organizational skills and attention to detail.
• Team player with excellent interpersonal and communication skills

Please submit your resume and cover letter to [e-mail]

Join us as we strive to create an exceptional experience for our members!

Job Type: Full-time

Pay: $65,000.00-$70,000.00 per year

Benefits: Dental care

Schedule: Monday to Friday

Education: Bachelor’s Degree (preferred)